Esmeralda Cani
Saint Louis
Summary
Detail-oriented professional, skilled in communication and customer service. Proven ability to learn new systems and improve through training, with a focus on accuracy, and responsibility in task completion. Currently enhancing technical and numerical competencies to support organizational objectives.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walgreens
02.2024 - 06.2025
- Ensured accurate medication preparation and dispensing, enhancing patient safety and compliance.
- Streamlined pharmacy operations, optimizing inventory management and medication storage processes.
- Enhanced patient care through collaborative efforts with healthcare professionals and medication counseling.
- Processed prescriptions efficiently using pharmacy management software, maintaining accurate patient records.
- Upheld patient confidentiality in accordance with HIPAA regulations, fostering trust and security.
- Mentored new staff on operational procedures, improving service quality and efficiency.
Customer Service Associate
Walgreens
03.2023 - 02.2024
- Enhanced team performance by developing impactful customer service training materials.
- Gathered customer insights through feedback mechanisms, improving service offerings effectively.
- Fostered a positive team culture by recognizing individual and team achievements.
- Reduced call wait times, significantly improving overall customer experience and satisfaction.
- Resolved customer inquiries promptly, delivering exceptional support and service quality.
Education
GED -
Affton High School
Saint Louis01.2024
Skills
- Problem solving
- Cash counting
- Patience and empathy
- Data entry efficiency
- Communication
- Attention to detail
- Problem solving
- HIPAA compliance
- Money handling
- Customer relationship development
- Transaction processing
- Team collaboration
- Adaptability
- Data entry
- Organizational skills
- Phone etiquette
Languages
- English
- Albanian
Timeline
Pharmacy Technician
Walgreens
02.2024 - 06.2025
Customer Service Associate
Walgreens
03.2023 - 02.2024
GED -
Affton High School