Proven team player and highly reliable, demonstrated through key roles at Berjaya Times Square Hotel, ensuring top-notch cleanliness and safety. Excelled in shipping/receiving, significantly reducing guest complaints by maintaining high standards. Skilled in engaging guests and enhancing their stay, showcasing strong communication and organizational abilities.
-Greetings of arriving guest and retrieving their luggage.
-Escorting guest to their rooms, explaining room facilities.
-Ensure their things has been stored safely according to prescribed procedures.
-Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
-Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
-Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.