Erricka Moorehead
Saint Louis
Summary
To obtain a position that will enable me to use my strong organizational skills, leadership skills, educational background, and ability to work well with others. To enhance my professional skills in a dynamic and stable workplace. Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
17
17
years of professional experience
Work History
Fire Equipment Dispatcher
St Louis Fire Department
Saint Louis
05.2023 - Current
- Responded promptly to citizen inquiries regarding fire department services.
- Monitored emergency calls and efficiently dispatched units to incidents.
- Coordinated communications between firefighters and other emergency services.
- Led daily operations and managed workflow within the team.
- Managed multiple incoming calls while effectively prioritizing urgent situations.
- Trained new dispatch staff on established protocols and procedures.
- Verified caller information, evaluated situations, and provided necessary instructions.
- Utilized computer-aided dispatch systems to log incidents and track resources.
Police Communications Dispatcher
West Central Dispatch
Town and Country
11.2022 - 05.2023
- Coordinated emergency response units during high-pressure situations efficiently.
- Operated radio communication systems to relay critical information promptly.
- Managed multiple incoming calls while prioritizing urgent requests effectively.
- Provided clear instructions to callers in distress, ensuring their safety and calmness.
- Documented detailed incident reports for law enforcement and emergency services.
POLICE DISPATCHER
Saint Louis Metropolitan Police Dept.
Saint Louis
09.2016 - 11.2022
- Operated multi-line phone system to receive emergency and non-emergency calls.
- Coordinated communication between police units and dispatchers during critical incidents.
- Monitored radio communications to ensure timely response by law enforcement personnel.
- Prioritized incoming calls based on urgency and nature of the situation.
- Provided detailed information to officers regarding locations and circumstances of calls.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
QUALITY TECHNICIAN/ASSEMBLYLINE(TEMP EMPLOYEE)
General Motors
05.2015 - 09.2016
- Quality Department
- Paint Inspection
- Welding Quality Inspection
- Body Inspection
- Batch and Hold
- Chassis Frame Line Inspection
- Engine Line Quality Inspection
- Pre-trim Quality Inspection
- Trim Line Quality Inspection
BUSDRIVER
Parkway School District
Chesterfield
08.2013 - 09.2016
- Transporting Students to and from school on a fixed route
ASSISTANT MANAGER
Pizza Hut
01.2010 - 09.2011
- Opening and closing store
- Deposits
- Cash handling
- Training employees
- Inventory count
- Food safety checklist
- Customer service
- Write-ups
- Jump start meetings
- Meeting sales growth target weekly
STORE MANAGER
Trade Secret Beauty Salons/Beauty First
03.2008 - 04.2010
- Training and hiring employees
- Weekly statistic reports
- Reporting monthly store reports to supervisor
- Making sure store is operating smoothly
- Store ordering and receiving
- Making daily task sheets for employees
- Plan
- Grams
Education
Diploma - General Studies
Hazelwood East High School
St Louis, MO05.2002
Some College (No Degree) - transfer studies
Saint Charles Community College
Saint Charles, MOSome College (No Degree) - Criminal Justice
Maryville University
St Louis, MOSkills
- Incident documentation
- Crisis management
- Computer-aided dispatch
- Emergency response coordination
- Radio communication operation
- Effective communication
- Critical incident coordination
- Multi-line phone management
- EMD certification
- cpr certified
Closing
Respectfully, Erricka Moorehead
Thank You
Thank You for Your Consideration
Training And Experience
- CAD Training
- Rejis Certified
- Microsoft Word
- PowerPoint and Spreadsheet
- Computer Applications
- Diversity Management
- Transcriptions
- Word Processing
- Appointment Scheduling
- Inventory and Supplies
- Accounts Receivable and Payable
- Insurance Coding and Billing
- Claims Processing
- Shop with a Cop Big Brothers and Big Sisters Volunteer 2016, 2018, 2019
- Urban League Back to School Expo Booth Creator for Saint Louis Metropolitan Police Dispatchers 2019
- Employee of the month 2021
- Acting Senior Fire Equipment Dispatcher 2024-present
- Acting Senior EMS Lead Dispatcher 2024-present
- CPR Certified
- EMD Certification
References
References available upon request.
Timeline
Fire Equipment Dispatcher
St Louis Fire Department
05.2023 - Current
Police Communications Dispatcher
West Central Dispatch
11.2022 - 05.2023
POLICE DISPATCHER
Saint Louis Metropolitan Police Dept.
09.2016 - 11.2022
QUALITY TECHNICIAN/ASSEMBLYLINE(TEMP EMPLOYEE)
General Motors
05.2015 - 09.2016
BUSDRIVER
Parkway School District
08.2013 - 09.2016
ASSISTANT MANAGER
Pizza Hut
01.2010 - 09.2011
STORE MANAGER
Trade Secret Beauty Salons/Beauty First
03.2008 - 04.2010
Diploma - General Studies
Hazelwood East High School
Some College (No Degree) - transfer studies
Saint Charles Community College
Some College (No Degree) - Criminal Justice
Maryville University
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