Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ernesto Rivera

Raytown

Summary

Dynamic Field Service Technician with a proven track record at Nilfisk-Advance, excelling in troubleshooting and repair of commercial cleaning equipment. Recognized for enhancing customer satisfaction through tailored solutions and preventive maintenance. Strong problem-solving skills and a positive attitude drive operational efficiency and team collaboration. Committed to delivering exceptional service and training new technicians.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Field Service Technician

Nilfisk-Advance
06.2023 - Current
  • Diagnosed and repaired commercial cleaning equipment, ensuring optimal performance and customer satisfaction.
  • Conducted routine maintenance and inspections to prolong equipment lifespan and reliability.
  • Collaborated with customers to understand needs, providing tailored solutions for operational efficiency.
  • Trained new technicians on equipment operation, safety protocols, and troubleshooting techniques.

Field Service Technician

CSC Services
01.2021 - 06.2023

Service and repair comercial laundry

Houseman

Four Points Hotel
11.2020 - 01.2021
  • Maintained cleanliness and organization of guest areas, enhancing overall guest experience.
  • Assisted in inventory management, ensuring supplies were readily available for operations.
  • Collaborated with housekeeping staff to streamline room turnover processes.
  • Responded promptly to guest requests, demonstrating commitment to service excellence.

Education

GED - Nilfisk Certified

Ignacio Allende
Juárez México

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Customer service
  • Preventive Maintenance

Certification

Autonomous Nilfisk equipments

Languages

Spanish
Native or Bilingual

Timeline

Field Service Technician

Nilfisk-Advance
06.2023 - Current

Field Service Technician

CSC Services
01.2021 - 06.2023

Houseman

Four Points Hotel
11.2020 - 01.2021

GED - Nilfisk Certified

Ignacio Allende
Ernesto Rivera