Ernest Berringer
St Louis
Summary
Results-driven telecommunications manager with a proven track record in regulatory compliance and staff training. Expertise in vendor relations and troubleshooting techniques to enhance operational efficiency.
Overview
18
18
years of professional experience
Work History
Department Coordinator
SLU HOSPITAL
St Louis
08.2010 - 2018
- Coordinated departmental schedules and meetings, improving communication and reducing scheduling conflicts.
- Managed daily operations, streamlining workflow and maximizing productivity.
- Implemented filing systems that improved document retrieval and storage.
- Monitored inventory levels to maintain adequate stock and minimize waste.
- Facilitated patient information updates in electronic health records system for accuracy.
- Assisted in maintaining compliance with healthcare regulations and standards.
- Oversaw budgeting processes, aligning departmental spending with financial goals.
- Managed supply inventory, ensuring consistent availability of necessary materials.
Telecommunications Manager
SLU HOSPITAL
St Louis
08.2002 - 07.2010
- Managed telecommunications systems, improving hospital operations and enhancing patient communication.
- Coordinated installation and maintenance of telecommunication equipment, ensuring seamless connectivity across departments.
- Trained staff on new technologies and procedures for effective telecommunication usage.
- Ensured compliance with healthcare regulations in all telecommunication practices.
- Collaborated with IT to integrate telecommunications with hospital information systems.
- Oversaw vendor relationships, securing reliable service and support for telecommunications solutions to maintain operational efficiency.
- Performed troubleshooting activities to quickly resolve telecom issues and maintain performance levels.
Medical Billing and Collections Specialist
RehabCare Group Inc.
CLAYTON
01.2000 - 07.2002
- Trained new staff on billing protocols and software applications to enhance team capability.
- Processed medical claims using billing software, ensuring accuracy and compliance.
- Managed payment collections from patients and insurance companies, improving cash flow management.
- Followed up on unpaid or denied claims promptly to expedite resolution.
- Communicated with healthcare providers to clarify billing information and procedures, ensuring accurate claims processing.
- Maintained detailed records of all billing activities in alignment with company policies.
- Oversaw daily workflow by assigning tasks among department staff.
Collections Account Manager
GE Capital, financial services division GE
St Louis
01.2000 - 07.2000
- Managed customer accounts, ensuring timely collection of outstanding balances up to three million dollars.
- Analyzed financial data to formulate appropriate payment plans for each customer.
- Communicated with clients to resolve payment disputes and clarify account issues.
- Conducted skip tracing to locate customers unresponsive to collection efforts.
- Coordinated legal action against delinquent accounts.
- Adhered to established debt collection policies and procedures.
- Provided exceptional customer service while collecting overdue amounts.
- Identified trends in payment behavior and collection efficiency through detailed account analysis.
Collections Manager
Paragon Acceptance
St Louis
04.1996 - 01.2000
- Managed daily collections operations, ensuring compliance with company policies.
- Trained and motivated team members to enhance collection techniques and strategies.
- Developed relationships with clients to facilitate timely payments.
- Coordinated interdepartmental communication to resolve customer disputes efficiently.
- Implemented training programs for staff on best practices in collections management.
- Evaluated performance metrics to optimize workflows within collections the department.
- Analyzed payment trends, developing strategies to reduce overdue accounts.
- Monitored team performance metrics such as conversion rates and average collection times.
Collections Manager
American Genral Finance
St Louis
01.1993 - 01.1996
- Streamlined daily collections operations, ensuring adherence to company policies and enhancing operational efficiency.
- Implemented training programs on best practices in collections management, equipping staff with effective techniques.
- Trained and motivated team members, enhancing collection strategies and techniques.
- Cultivated client relationships, resulting in improved timeliness of payments.
Education
High School Diploma -
Parkway West
Ballwin, MO05-1987
Some College (No Degree) - Child Development
Saint Louis University
St. Louis, MOSkills
- Telecommunications management
- Regulatory compliance
- Staff training
- Vendor relations
- Troubleshooting techniques
- Customer relationship management
Timeline
Department Coordinator
SLU HOSPITAL
08.2010 - 2018
Telecommunications Manager
SLU HOSPITAL
08.2002 - 07.2010
Medical Billing and Collections Specialist
RehabCare Group Inc.
01.2000 - 07.2002
Collections Account Manager
GE Capital, financial services division GE
01.2000 - 07.2000
Collections Manager
Paragon Acceptance
04.1996 - 01.2000
Collections Manager
American Genral Finance
01.1993 - 01.1996
High School Diploma -
Parkway West
Some College (No Degree) - Child Development
Saint Louis University