Erin Williams
Lake St. Louis
Summary
Personable and dedicated with knack for understanding client needs and delivering tailored solutions. Possesses foundational knowledge in risk assessment and policy management, coupled with strong communication and organizational skills. Committed to providing exceptional service that enhances customer satisfaction and builds lasting relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Health Solutions
01.2024 - Current
- Receives inbound calls for potential clients that are/or will become eligible for medicare
- Inform clients about their options with medical insurance
- Provide detailed plan options for clients.
- Follow-up with clients to ensure that they are satisfied with their plans and also to preform plan reviews for the clients for the upcoming annual enrollment period
- Educate clients on the inner workings of their plans and the Medicare program.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Senior Operations Administrator
FedEx Ground
12.2020 - 12.2023
- Responsible for performing clerical and administrative functions for hub and station areas
- Maintaining vendor contracts to ensure compliance
- Performs vehicle audits
- Answers phones to help customers locate packages
- Pays vendor invoices and resolves billing discrepancies
- Assist with the onboarding process for new hires
- Coordinates employee engagement events
- Works closely with management to ensure the hub is in safety compliance
- Maintains vacation request and approvals
- Calendaring, travel arrangements, and expense reports
- Arrange and follow through with all service provider needs
- Procurement
Marketing Consultant
St. Louis Post Dispatch
12.2019 - 12.2020
- Responsible for the development and execution of effective marketing strategies
- Prospecting for new business, sets appointments, maintains sales goals and builds customer relationships
- Educate clients on innovative marketing products and solutions
- Program manager responsible for coordinating and insuring successful client campaigns
- Responsible for organizing and managing corporate events
Pharmacy Technician/Director of Pharmacy Assistant
St. Luke's Rehabilitation Hospital
01.2018 - 01.2020
- Run reports for medications that need to be restocked, medication discrepancies for Controlled drugs, and accounts for those drugs
- Creates monthly spreadsheet for invoices of drug cost billing
- Prepares all medications on fill list for pharmacist to sign off on
- Stock and keep inventory for all medications in pharmacy, fluids, and crash carts to ensure all are within proper expiration dates
- Type up admission paperwork for patient medications into medical terminology for pharmacist review
- Pre-pack and order drugs for the entire hospital
- Communicate and assist nurses with medications and follow HIPPA standards
Education
Associate of Science - Pharmaceuticals
St. Louis College of Health Careers
Skills
- Account management
- MS Excel/Word/PowerPoint
- Event planning and marketing
- Multitasker
- Relationship building
- Attention to detail
- Scheduling coordination
- Document management
- Licensed insurance agent
- Professionalism and ethics
Certification
- Life and Health Insurance License - Missouri Department of Insurance.
Timeline
Senior Health Solutions
01.2024 - Current
Senior Operations Administrator
FedEx Ground
12.2020 - 12.2023
Marketing Consultant
St. Louis Post Dispatch
12.2019 - 12.2020
Pharmacy Technician/Director of Pharmacy Assistant
St. Luke's Rehabilitation Hospital
01.2018 - 01.2020
Associate of Science - Pharmaceuticals
St. Louis College of Health Careers
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