Erin Washburn
Springfield
Summary
Results-driven professional with extensive experience in documentation management and compliance monitoring. Known for strong attention to detail and effective patient communication, ready to support healthcare initiatives that enhance patient experiences and operational efficiency.
Overview
11
11
years of professional experience
Work History
Corporate Orders Coordinator
Phoenix Home Care & Hospice
Springfield
05.2023 - 06.2026
- Maintained accurate documentation of patient information and care plans.
- Managed communication between healthcare staff, patients, and families effectively.
- Supported compliance with healthcare regulations and quality standards consistently.
Dining Room Server
TurnersRock
Springfield
04.2023 - 05.2023
- Provided attentive service to guests, ensuring a pleasant dining experience.
- Collaborated with kitchen staff to deliver timely food and beverage orders.
- Maintained cleanliness and organization of dining area throughout shifts.
- Managed guest inquiries and resolved issues to enhance satisfaction levels.
- Cleared tables, refilled beverages, and reset table settings for new guests.
- Assisted with setting up dining room for special events.
- Monitored dining rooms for safety and customer needs.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Stocked glassware, silverware, and condiments at each station throughout shift.
- Followed proper sanitation protocols when cleaning tables and chairs between guests.
- Delivered food items to tables in a timely manner.
- Explained daily specials to customers.
- Provided excellent customer service to ensure repeat business.
- Documented food orders and ran items to guest tables in dining room.
- Informed customers about ingredients used in menu items.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Responded promptly to customer inquiries or complaints regarding food or services rendered.
- Adhered to safety regulations while handling hot plates and trays.
- Took orders from customers and entered them into the point of sale system.
- Organized take-out orders for pick up or delivery upon request.
- Refilled drinks and checked with diners to meet specific needs.
- Bussed tables as needed throughout shifts.
- Checked quality of food before serving it to customers.
- Greeted customers and provided them with menus.
Barista Shift Supervisor
Seattle Best Coffee
Salt Lake City
01.2015 - 01.2023
- Supervised daily operations and staff, ensuring efficient service during peak shifts at popular coffee chain.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Trained new baristas on beverage preparation and customer service techniques.
- Handled customer complaints effectively, ensuring satisfaction in a fast-paced environment.
- Resolved customer complaints in a polite and professional manner.
- Scheduled staff shifts to ensure optimal coverage during peak hours and special events.
- Provided support during peak hours by running drinks or helping out on the register.
- Promoted positive team morale by encouraging collaboration among staff members.
- Managed inventory and restocked supplies, maintaining workflow efficiency.
- Ordered products from suppliers to maintain inventory levels.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Assisted in developing promotional ideas to enhance customer engagement and sales.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Assisted management in developing training materials for new employees.
Education
High School Diploma -
South Kitsap
Port Orchard, WA06-1996
Skills
- Order processing
- Document management
- Compliance monitoring
- Inventory management
- Patient communication
- Customer service
- Quality assurance
- Attention to detail
- Time management
- Effective communication
- Information collection
- WellSky
- Forcura
Timeline
Corporate Orders Coordinator
Phoenix Home Care & Hospice
05.2023 - 06.2026
Dining Room Server
TurnersRock
04.2023 - 05.2023
Barista Shift Supervisor
Seattle Best Coffee
01.2015 - 01.2023
High School Diploma -
South Kitsap