Erin Turner
Florissant
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Timber Warriors
09.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Phlebotomist
Octapharma Plasma Center
07.2024 - 11.2024
- Obtained blood samples for medical testing and transfusion through venipuncture and capillary puncture
- Examined the fitness and eligibility for 30+ donors per day through screening, interviewing and collecting medical history
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Phlebotomist
CSL Plasma
12.2023 - 05.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Sales Associate
Ox Car Care
03.2021 - 08.2023
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Education
Certificate - Phlebotomy
Phlebotomy Training Specialists
Manchester, Mo12-2024
High School Diploma -
Hazelwood Central High School
Florissant, MO06-2024
Skills
- Customer service
- Data entry
- Critical thinking
- Patient care
- Venipuncture
- Specimen handling
- Customer relationship building
Timeline
Phlebotomist
Octapharma Plasma Center
07.2024 - 11.2024
Phlebotomist
CSL Plasma
12.2023 - 05.2024
Customer Service Representative
Timber Warriors
09.2023 - 12.2024
Sales Associate
Ox Car Care
03.2021 - 08.2023
Certificate - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Hazelwood Central High School
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