Erin Tierney
O’Fallon
Summary
Dynamic Finance Leader with a proven track record at US Bank, excelling in change management and stakeholder engagement. Adept at driving process improvements and ensuring regulatory compliance, I lead teams to achieve strategic goals and enhance operational efficiency. Recognized for effective communication and problem-solving abilities, I deliver impactful results in complex environments.
Overview
19
19
years of professional experience
Work History
Project Manager
US Bank
Earth City
01.2019 - Current
- Lead a team of up to 19 business analysts, focusing on execution from requirement elicitation to validation.
- Developed project request forms outlining problem identification, resource coordination, and cost-benefit analysis.
- Facilitated large LOS implementation through collaboration, strategic thinking, technical expertise, and effective delegation.
- Partnered with Risk, Compliance, Legal, and Business Line teams to uphold compliance (ECOA, HMDA, FCRA, TILA, TCPA, UDAAP, and state regulations) and mitigate risk.
Mortgage Insurance Relationship Manager
Citibank
O’Fallon
01.2018 - 01.2019
- Managed relationships with six Mortgage Insurance providers to ensure compliance and alignment.
- Monitored Third Party records, focusing on information security and credit risk management.
- Evaluated industry changes to align MI provider strategies with internal goals.
- Served as liaison between Risk, Sales, and Capital Markets departments and MI providers.
- Provided subject matter expertise on MI processes to support production teams.
- Enhanced technology integrations for improved operational efficiency.
- Assessed impacts of Fannie Mae and Freddie Mac changes on MI guidelines and processes.
Administrative Assistant
New Life Church
O’Fallon
01.2016 - 01.2018
- Prepare, maintain and distribute weekly church communications, calendar and order of service.
- Assist lead pastor and ministry leaders with clerical, leadership and administrative support.
- Aid in event planning for church and church volunteers.
PM Manager
Citibank
O’Fallon
01.2014 - 01.2016
- Directed five project managers in processing engineering for regulatory (ECOA, HMDA, FCRA, TILA, TCPA, UDAAAP and state regulations) and business changes, resulting in policy updates.
- Spearheaded system changes by identifying, drafting, obtaining approval, submitting, and monitoring credit policy.
- Collaborated with Originations departments to enhance change management processes.
- Participated in cross-business change initiatives to drive organizational improvements.
Project Manager
Citibank
O’Fallon
01.2012 - 01.2014
- Maintained written procedures through collaboration with key partners in Legal, Compliance , and Risk.
- Ensured adherence to regulatory compliance (ECOA, HMDA, FCRA, TILA, TCPA, UDAAAP and state regulations) by identifying and implementing necessary updates.
- Executed small projects focused on drafting and communicating procedural changes.
- Focused on continuous identification and implementation of process improvements.
Policy Analyst
CitiBank/CitiMortgage
O’Fallon
01.2010 - 01.2012
- Edit and publish procedures and news articles.
- Maintain SharePoint site procedure manual and enhance end user experience with publication tools.
- Assist in managing small to large-scale projects.
BP & A Intermediate Analyst
CitiBank/CitiMortgage
O’Fallon
01.2009 - 01.2010
- Complete audits to help maintain Channel P&L.
- Create audits/queries/tables to complete other job functions.
- Execute pricing requests (locking, extending, worse case pricing etc) for clients.
- Import, archive, and post rate sheets to shared drives and web sites while also distributing to clients.
National Client Services Pricing Representative
CitiBank/CitiMortgage
O’Fallon
01.2008 - 01.2009
- Provide pricing support directly to customers via national call queue.
- Maintain voicemail box, DO Sponsorship request box, and email boxes.
- Complete pricing processes (rate renegotiations, worse case pricing, locking loans, extending locks, etc).
Wholesale Branch Support Representative
CitiBank/CitiMortgage
O’Fallon
01.2007 - 01.2008
- Pricing, product, procedure, policy, and system expert for Wholesale channel.
- Create/maintain processes (e.g., rescinded loans tracking, returned disclosure packages, system access).
- Administer SharePoint Website for department of 8-10 people.
MLC/Work Flow Coordinator/Pre-Closer
CitiBank/CitiMortgage
O’Fallon
01.2006 - 01.2007
- Answer inbound questions regarding customer files concerning processing, underwriting and closing for Wholesale lenders, Account Executives and closing agents.
- Process and disclose up to 10 mortgage loans per day as well as prepare 15-20 files for closing.
- Maintain pipeline of up to 150 files.
- Liaison between broker and underwriter for contract underwriting.
Education
Masters - Business Administration
Lindenwood University
St. Charles, MO01.2013
B.A. - Education, Dual Certification in Early Childhood and Elementary Education
Lindenwood University
St. Charles, MO01.2004
Skills
- Problem-solving skills
- Change management
- Business analysis
- Team leadership
- Effective communication
- Process improvement
- Stakeholder management
- Regulatory compliance
System Experience
- MS Office
- MS Windows
- SharePoint
- MS Teams
- Proprietary Systems
- Novice – Empower
- NetOxygen
Timeline
Project Manager
US Bank
01.2019 - Current
Mortgage Insurance Relationship Manager
Citibank
01.2018 - 01.2019
Administrative Assistant
New Life Church
01.2016 - 01.2018
PM Manager
Citibank
01.2014 - 01.2016
Project Manager
Citibank
01.2012 - 01.2014
Policy Analyst
CitiBank/CitiMortgage
01.2010 - 01.2012
BP & A Intermediate Analyst
CitiBank/CitiMortgage
01.2009 - 01.2010
National Client Services Pricing Representative
CitiBank/CitiMortgage
01.2008 - 01.2009
Wholesale Branch Support Representative
CitiBank/CitiMortgage
01.2007 - 01.2008
MLC/Work Flow Coordinator/Pre-Closer
CitiBank/CitiMortgage
01.2006 - 01.2007
Masters - Business Administration
Lindenwood University
B.A. - Education, Dual Certification in Early Childhood and Elementary Education
Lindenwood University
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