Erin Rawlins
Joplin
Summary
- Dynamic Lead Pharmacy Technician with a proven track record at Walmart, adept in resolving complex billing and system issues.
- Excelled in fostering relationships with healthcare providers and delivering outstanding customer service.
- Skilled in pharmaceutical calculations and inventory control, demonstrating exceptional problem-solving abilities and efficiency in high-pressure environments.
Overview
10
10
years of professional experience
Work History
UAT Special Assignment
Walmart
09.2024 - Current
- Reduced production issues by identifying, documenting, and reporting defects during UAT testing phases.
- Contributed to agile development efforts through active participation in sprint planning, backlog grooming, daily stand-ups, and retrospective meetings.
- Improved user satisfaction by collaborating with end-users to understand their requirements, pain points, and expectations for application functionality.
- Enhanced team collaboration by facilitating communication between developers, business analysts, and end-users to resolve issues during the UAT phase.
Lead Pharmacy Technician
Walmart
11.2022 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Certified Pharmacy Technician
Walgreens
12.2014 - 10.2022
- Communicated directly with doctors offices via telephone, fax and email.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Skills
- Problem-solving skills
- Inventory control
- Order verification
- Pharmaceutical calculations
Timeline
UAT Special Assignment
Walmart
09.2024 - Current
Lead Pharmacy Technician
Walmart
11.2022 - Current
Certified Pharmacy Technician
Walgreens
12.2014 - 10.2022
Similar Profiles
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart
Kelneisha WomackKelneisha Womack
Department Manager at WalmartDepartment Manager at Walmart
Natalia GuerraNatalia Guerra
Overnight Stocker at WalmartOvernight Stocker at Walmart
Christopher PoolerChristopher Pooler
Wyandotte Tribal Police at Wyandotte NationWyandotte Tribal Police at Wyandotte Nation