Erin McKinley
Grandview
Summary
I am a highly motivated and dedicated service industry professional. My goal is to build connections with clients, guests, and support teams to ensure total satisfaction while challenging myself to grow and learn each day.
As a customer-oriented General Manager with 15 years of experience focused on increasing guest and employee engagement and growing sales, I challenge myself to be adaptive and goal-oriented while consistently executing and completing multiple projects in high-volume environments.
Overview
18
18
years of professional experience
Work History
General Manger
Bluemont Group, LLC (Dunkin')
12.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Restaurant Manager
Shake Shack
03.2022 - 11.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Restaurant Manager
The Mixx
10.2021 - 02.2022
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Restaurant Manager
Houlihan's Restaurant
08.2021 - 10.2021
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations and procedures.
Restaurant Manager
Chili's Grill & Bar
09.2018 - 08.2021
- Motivated, trained and disciplined employees to maximize performance.
- Managed service team schedule with an eye for coverage needs and individual strengths.
- Provided staff members with the support and training to achieve top guest satisfaction.
- Ensured that the restaurant was compliant with all federal, state and local hygiene and food safety regulations.
- Developed and maintained positive working relationships with others to reach business goals.
- Created and implemented an action plan to address cost control issues.
- Set performance expectations and provided honest feedback.
Hospitality/Bar Manager
Jack Stack - Overland Park
11.2015 - 08.2018
- Interviewed, selected, trained and supervised staff with focus on each individuals' strengths and growth opportunities.
- Communicated proactively with guests in order to promote restaurant facilities and services, drive sales, and ensure complete satisfaction.
- Organized special functions in the restaurant, including creating targeted menus and pre-ordered corporate dinners.
- Led and directed team members on effective methods, operations and procedures.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Server Captain
Bristol Seafood Grill
10.2013 - 11.2015
- Guided guests through menus while demonstrating thorough knowledge of food, wine and spirits, and ingredients
- Helped with preparation, set-up, and service for banquets of up to 80 attendees, including plated multi-course dinners, hors' d'oeuvre and buffets
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs
- Consistently provided professional, friendly and engaging service
Restaurant Operations Supervisor
Chicago Marriott O'Hare
03.2010 - 12.2013
- Led operations of the hotel's restaurant, day-night bar, and room service through a $40 million renovation project
- Worked with group contacts and Event Managers to create unique events in the hotel's restaurant, private dining, and public space. Prepared decor, room setups, and audio visual specific to each guest's needs
- Executed events for up to 250 attendees including multiple buffets and action stations. Guided work of service staff to ensure that all were on task and that client's expectations were exceeded
- Hired, trained and worked to consistently develop a staff of 40 servers, bartenders, and room service attendants
- Created the day portion of the hotel's day-night bar including integrating a Starbucks franchise. Ensured that day to day operations met Starbucks' standard by training and coaching employees on a consistent basis
- Profit and Loss accountability, including representing Food and Beverage department at weekly Finance meetings
- Created custom food and beverage menus tailored to specific needs of convention groups in the hotel. Worked with wine and liquor representatives to keep bar stock current with new trends in wine and craft cocktails
Location Training Coordinator
Yard House
08.2006 - 03.2010
- Managed all aspects of training for both Front of House and Back of House associates.
- Identified potential future trainers and guided them in their development, including instruction on training procedures and techniques.
- Provided training team members with monthly goals and feedback regarding individual and team performance.
- Acted as intermediary between team support and location in all matters regarding process implementation and training.
Education
High School Diploma -
1999
- Top 10% of class
- 3.8 GPA
- Coursework in Advanced Placement and Spanish
Skills
- Passion for customer satisfaction
- Extensive food/beverage knowledge
- Extensive experience with catering and events including planning and sales
- Bilingual English/Spanish
Timeline
General Manger - Bluemont Group, LLC (Dunkin')
12.2023 - Current
Restaurant Manager - Shake Shack
03.2022 - 11.2023
Restaurant Manager - The Mixx
10.2021 - 02.2022
Restaurant Manager - Houlihan's Restaurant
08.2021 - 10.2021
Restaurant Manager - Chili's Grill & Bar
09.2018 - 08.2021
Hospitality/Bar Manager - Jack Stack - Overland Park
11.2015 - 08.2018
Server Captain - Bristol Seafood Grill
10.2013 - 11.2015
Restaurant Operations Supervisor - Chicago Marriott O'Hare
03.2010 - 12.2013
Location Training Coordinator - Yard House
08.2006 - 03.2010
Shawnee Mission Northwest - High School Diploma,
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