Erin Long
Lake Tapawingo
Summary
Dynamic operations leader with a proven track record at Dan Long Real Estate Team, excelling in budget management and process improvement. Expert in team building and compliance oversight, I have successfully streamlined systems to enhance efficiency and client satisfaction, driving profitability and fostering a culture of excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Operations
Dan Long Real Estate Team
03.2020 - Current
- Directed daily operations for a top-performing residential real estate team, supporting agents and staff.
- Streamlined systems, CRM, and transaction processes to boost efficiency and client satisfaction.
- Managed budgets, reporting, and vendor relationships to maximize profitability.
- Oversaw compliance, contracts, and closing timelines to ensure accuracy and smooth execution.
- Coordinated marketing, social media, and client outreach to strengthen brand presence.
- Hired, trained, and supervised administrative staff while driving team performance.
General Manager
American Dining Creations
Kansas City
01.2016 - 01.2020
- I had the pleasure of managing a staff of up to 34 people, successfully managed a PNL, perfected inventory systems and ordering, helped pioneer hiring and training programs for new employees as well as existing employees and been the go to “tech person” at each location.
- Marketing and menu writing are areas I really enjoy, as well as team building, to help my operations run smoothly and more efficiently.
Executive Chef
Success Meals
Lenexa
01.2015 - 01.2016
- Directed all culinary operations for a large-scale meal delivery service, specializing in health-focused and diet-specific menus.
- Designed and executed rotating menus aligned with nutritional guidelines, dietary restrictions, and client preferences.
- Supervised kitchen staff, including hiring, training, scheduling, and performance management.
- Oversaw food sourcing, vendor relationships, and inventory control to ensure quality and cost efficiency.
- Maintained strict food safety, sanitation, and regulatory compliance standards.
- Standardized recipes, portion controls, and packaging for consistency in flavor, presentation, and nutritional balance.
- Collaborated with dietitians, nutritionists, and operations teams to meet client health goals, and delivery deadlines.
- Implemented production workflows to meet high-volume output without compromising quality.
Food Service Director
American Dining Creations
Kansas City
01.2013 - 01.2015
- Directed all aspects of food service operations, including menu planning, purchasing, production, and service delivery.
- Managed budgets, financial reporting, and cost controls to maximize profitability and efficiency.
- Recruited, trained, and supervised staff while fostering a culture of teamwork, safety, and service excellence.
- Established and enforced policies for food safety, sanitation, and regulatory compliance.
- Oversaw vendor relationships, inventory control, and contract negotiations to ensure quality and cost-effectiveness.
- Designed and implemented menus to meet nutritional standards, customer satisfaction, and dietary needs.
- Monitored KPIs and operational performance, identifying opportunities for improvement and growth.
- Coordinated with leadership, clients, and stakeholders to align food service programs with organizational goals.
Executive Chef
Plug and Play Tech Center
Sunny Vale
01.2006 - 01.2010
- Led all culinary and catering operations, delivering high-quality meals and events for employees, executives, and corporate clients.
- Designed innovative menus aligned with company culture, wellness initiatives, and diverse dietary needs.
- Directed kitchen and catering staff, including hiring, scheduling, training, and performance management.
- Oversaw food sourcing, vendor contracts, and inventory control to ensure quality, sustainability, and cost efficiency.
- Managed budgets, financial reporting, and cost controls for both daily operations and special events.
- Coordinated on-site dining services, executive meetings, and large-scale company functions.
- Maintained the highest standards of food safety, sanitation, and regulatory compliance.
- Partnered with HR, Facilities, and Events teams to align food and catering programs with employee engagement and company goals.
- Scaled catering operations to support growth, handling multiple simultaneous events without compromising quality.
Kitchen Manager
Google
Mountain View
01.2005 - 01.2006
- Began as a line cook preparing high-volume, quality meals in a fast-paced kitchen environment.
- Demonstrated strong culinary skills and leadership, leading to rapid promotion to Kitchen Manager.
- Supervised daily kitchen operations, including staff scheduling, training, and performance oversight.
- Directed food preparation, portioning, and plating to maintain consistency and quality standards.
- Managed inventory, ordering, and vendor relationships to control costs and reduce waste.
- Enforced food safety, sanitation, and regulatory compliance across all shifts.
- Assisted in menu development and recipe standardization to improve efficiency and customer satisfaction.
- Supported a collaborative team environment while meeting demanding service timelines.
Education
Real Estate
Career Education Systems
Online05-2021
International Culinary Center
Campbell, California01.2005
High School -
Cupertino High School
Cupertino, California01.2000
Skills
- Communication skills
- Operations management
- Budget management
- Compliance oversight
- Customer relationship management
- Process improvement
- Team building
- Project management
- Staff training
- Problem solving
- Marketing strategies
- Budget planning
- Organizational skills
- Leadership development
- Cost control
- CRM systems
- Menu planning
- Inventory control
- Financial reporting
- Microsoft office
References
Available upon request
Affiliations
- President of the Women's Club at the private lake community where I live
Certification
- Missouri Real Estate License
References
References available upon request.
Timeline
Director of Operations
Dan Long Real Estate Team
03.2020 - Current
General Manager
American Dining Creations
01.2016 - 01.2020
Executive Chef
Success Meals
01.2015 - 01.2016
Food Service Director
American Dining Creations
01.2013 - 01.2015
Executive Chef
Plug and Play Tech Center
01.2006 - 01.2010
Kitchen Manager
Google
01.2005 - 01.2006
Real Estate
Career Education Systems
International Culinary Center
High School -
Cupertino High School
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