Erin Kleine
Lee's Summit
Summary
Insurance Adjuster skilled in investigating and analyzing Workers Compensation claims. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through the last two years of experience interviewing witnesses and claimants to compile information. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always the first asked to assist colleagues with system and jurisdictional questions.
Overview
9
9
years of professional experience
Work History
Workers Compensation Claims Representative
ESIS
10.2021 - Current
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Knowledgeable in ECOS and Workview.
- Promoted to Field Office Trainer within 6 months of starting the position.
- Assisted on multiple projects outside of my regular duties including a 6 month peer audit.
- Won office MVP of the 2022 year.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Maintained contact with claimants and attorneys to determine treatment status.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Client Success Advocate
Pendo Management
09.2020 - 10.2021
- Actively listened to clients' requests, confirming full understanding before addressing concerns. handled concerns quickly and escalated major issues to supervisor.
- Assigned Appraisers to orders and communicated to the client throughout the process.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.,
- Averaged over 150 appraisals a week.
- Managed appraisal system with incoming high volume emails.
Prime Time Site Lead
Blue Springs School District
10.2019 - 09.2020
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Stayed current on daycare codes and guidelines to maintain compliant program operations in Missouri.
- Engaged with parents and families to build positive relationships for children to thrive.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Receiving and collecting Payment
Paraprofessional
Blue Springs School District
08.2015 - 09.2019
- Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Worked with individual students to provide personalized educational, behavioral and emotional support.
Shift Supervisor
Starbucks
10.2014 - 08.2016
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Collaborated with internal teams to optimize operations across materials handling, production and shipping.
Education
Teacher Education
Graceland University
Lamoni, IAAssociate of Arts - Teacher Education
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Schedule management
- Problem solving skills
- Claims Investigation
- Multitasking and prioritization
- Payment Processing
- Organized
- Client communication
- Case Management
Timeline
Workers Compensation Claims Representative
ESIS
10.2021 - Current
Client Success Advocate
Pendo Management
09.2020 - 10.2021
Prime Time Site Lead
Blue Springs School District
10.2019 - 09.2020
Paraprofessional
Blue Springs School District
08.2015 - 09.2019
Shift Supervisor
Starbucks
10.2014 - 08.2016
Teacher Education
Graceland University
Associate of Arts - Teacher Education
Metropolitan Community College - Kansas City
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