Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erin Hosbach

Erin Hosbach

Marionville

Summary

Strategic and results-driven project management leader with over a 9 years of experience delivering enterprise-wide programs in finance, security, and IT. Proven ability to lead cross-functional teams, manage complex projects & programs. Recognized for driving operational excellence, stakeholder alignment, and on-time delivery.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Strategic Project Manager III

Jack Henry
12.2022 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Mentored team members on CPMO Project Management Process


Advanced Strategic Project Manager

Jack Henry & Associates, Inc.
09.2016 - 11.2022
  • Worked heavily with Finance and HR leadership, managing projects of strategic initiatives.
  • Lead cross-functional teams through Agile and hybrid project lifecycles, including Software upgrades, and procurement purchases and renewals.
  • Trained team on new software options such as Changepoint and continue to push new information to the team about the software and best practices.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.

Onboard Loan Application Analyst Advanced

Jack Henry & Associates
07.2012 - 09.2016
  • Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
  • Mentored and trained junior team members by providing guidance on best practices for installing loan software at FI's, were able to shorten install time period from 9 weeks to 7 weeks.
  • Trained end-users at financial institutions on new applications and features, facilitating a smooth transition during software rollouts.
  • Created employee manual to help in training new staff and reference guide for seasoned staff.

HIM Optical Imaging Supervisor

CoxHealth Systems
12.2009 - 07.2012
  • Implemented CPI and Six Sigma processes reducing upload time by six days.
  • Participated in beta hiring process improving candidate selection.
  • Saved $70k through staffing optimization.
  • Conducted weekly and monthly data analysis for performance benchmarking.
  • Completed annual performance appraisals for 21 staff.
  • Assisted with annual financial budget and ensuring department stayed within budget monthly.


HIM Optical Imaging Team Leader

CoxHealth Systems
07.2008 - 12.2009
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Developed training manual for new hires.

HIM Document Imaging Team Member

CoxHealth Systems
02.2007 - 11.2007
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Bank Teller

Peoples Bank of the Ozarks
02.2007 - 11.2007
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Loan Operations Clerk

Peoples Bank of the Ozarks
07.2004 - 07.2006
  • Kept up-to-date on industry trends and changes in regulations, ensuring accurate application of new rules when processing loans.
  • Increased team productivity through cross-training initiatives, resulting in greater flexibility for workload distribution.

Education

Bachelor of Science - Agriculture Business

Missouri State University
Springfield, MO
05.2004

Skills

  • Project & Program Management
  • Agile & SAFe Frameworks
  • Strategic Planning & Execution
  • Stakeholder Engagement
  • Risk & Issue Management
  • Financial Systems & Compliance
  • Team Leadership & Coaching
  • Change Management
  • Processes and procedures
  • Purchasing and procurement
  • Performance improvements
  • Performance evaluations
  • Tools: Microsoft Suite, PeopleSoft, Google, AS400, Remote Desktop, Adobe ProX, Cerner, HP ALM, Changepoint, Top Team, Visual Studio, Crystal Reports, Snipping Tool, SnagIt

Certification

  • Lean Six Sigma Certification
  • CPI Training

Timeline

Strategic Project Manager III

Jack Henry
12.2022 - Current

Advanced Strategic Project Manager

Jack Henry & Associates, Inc.
09.2016 - 11.2022

Onboard Loan Application Analyst Advanced

Jack Henry & Associates
07.2012 - 09.2016

HIM Optical Imaging Supervisor

CoxHealth Systems
12.2009 - 07.2012

HIM Optical Imaging Team Leader

CoxHealth Systems
07.2008 - 12.2009

HIM Document Imaging Team Member

CoxHealth Systems
02.2007 - 11.2007

Bank Teller

Peoples Bank of the Ozarks
02.2007 - 11.2007

Loan Operations Clerk

Peoples Bank of the Ozarks
07.2004 - 07.2006

Bachelor of Science - Agriculture Business

Missouri State University

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Erin Hosbach