Erin Flynn
Springfield
Summary
Dynamic server with extensive experience, excelling in upselling techniques and guest engagement. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in POS operation and shift management, consistently fostering warm relationships with patrons while ensuring order accuracy and compliance with health protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Chili's
07.2024 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server/Bartender
Shadow Valley Country Club
07.2022 - 07.2024
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sever/Bartender
Cheesecake Factory
01.2021 - 07.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Red's BBQ and Grillery
05.2016 - 01.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to clean and restock.
Education
High School Diploma -
Santa Susana High School
Simi Valley, CA05-2016
Skills
- Quality control
- Hospitality service expertise
- Shift management
- Positive and professional
- Order accuracy
- POS operation
- Guest engagement
- Banquet coordination
- Exceptional customer service
- Upselling techniques
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
Timeline
Server
Chili's
07.2024 - Current
Server/Bartender
Shadow Valley Country Club
07.2022 - 07.2024
Sever/Bartender
Cheesecake Factory
01.2021 - 07.2022
Server
Red's BBQ and Grillery
05.2016 - 01.2021
High School Diploma -
Santa Susana High School
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