Summary

Overview

Work History

Education

Skills

Timeline

ERIN BAILEY

Columbia

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

years of professional experience

Work History

Office Manager

BTC Healthcare

10.2019 - Current

Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Schedule and follow up on patient appointments, collect and process patient payments and maintain patient files.
Enter patient information including insurance, demographic and health history into the system to keep all records up-to-date.

Patient Access Representative

Boone Hospital Center

06.2017 - 10.2019

Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.

Payroll Specialist And Human Resources Assistant

Integrity Home Care

08.2013 - 06.2017

Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Organized new employee orientation schedules for new hires.
Participated in recruitment and selection process for new hires.
Created and completed personnel action forms for hires, terminations, title changes and terminations.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

Payroll Clerk and 911 Administrative Assistant

Randolph County Clerk's Office

02.2011 - 08.2013

Pay employees by calculating pay and deductions; issuing checks.
Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
Maintains employee confidence and protects payroll operations by keeping information confidential.
Provides addresses for new residents living in rural Randolph County.
Manage all new driveway permits for Randolph County.
Give presentations to elementary schools to educate kids on how to deal with 9-1-1 emergencies.
Communicate with the police department, fire department and ambulance district to keep updated on issues that need to be addressed in the County.

Data Entry Clerk

Boyce and Bynum Pathology Labs MO

09.2010 - 02.2011

Preparing and entering medical billing information into the computer.
Some ICD coding and assisting with all other Business Office positions as needed.
Organizes and accurately posts personal insurance payments.
Managed insurance records.
Updated patient accounts and information on a daily basis.
Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Deputy Clerk

Randolph County Commission

09.2009 - 09.2010

Preformed daily office operations.
Created databases and spreadsheets to organize inventory.
Assisted in all areas of administrative work including data entry, receptionist duties, file organization and research.
Prepared daily meeting minutes for the Commissioners.
Managed all Road and Bridge maintenance files.