Erika Schutzenhofer
O'Fallon
Summary
Detail-oriented professional with a diverse background in customer service and office management. Known for effective problem-solving and strong multitasking abilities, contributing to seamless operations and high client satisfaction in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Cosmetologist
Self Employed Services
Fairview Heights, IL
01.2021 - Current
- Provide personalized hair styling and makeup services to diverse clientele.
- Assist clients with product selection to enhance beauty routines.
- Execute advanced techniques in hair cutting, coloring, and styling.
- Maintain a clean and organized work environment to ensure safety standards.
- Develop strong client relationships through exceptional customer service.
- Book appointments, answer phones, greet clients, handle payments, and create client service tickets.
Office Assistant
James Schutzenhofer
Centralia, IL
08.2008 - 01.2026
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and responsiveness.
- Implemented electronic filing system, improving document retrieval efficiency.
- Handled multi-line phone systems, prioritizing calls for efficient response management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Restaurant Manager, Bartender, and Server
Horseshoe
O'Fallon, IL
12.2019 - 12.2020
- Oversaw daily restaurant operations to ensure high-quality service and guest satisfaction.
- Managed inventory control processes, reducing waste through effective stock management techniques.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained bar cleanliness and organization to comply with health and safety standards.
- Implemented efficient workflow processes that improved service speed during peak hours.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Science - Economics And Finance
McKendree University
Lebanon, IL05-2013
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Attention to detail
- Inventory control
Timeline
Cosmetologist
Self Employed Services
01.2021 - Current
Restaurant Manager, Bartender, and Server
Horseshoe
12.2019 - 12.2020
Office Assistant
James Schutzenhofer
08.2008 - 01.2026
Bachelor of Science - Economics And Finance
McKendree University