Erika Maas
Forsyth
Summary
Highly skilled, veteran animal handler with computer literacy in scheduling appointments and data entry. Eager to learn the ins and outs in a clinic setting. Willing to learn on the job and implement current college curriculum to assist in daily tasks. General animal lover. Gentle yet firm animal restraint. Used to the sounds, smells, and cleaning of an animal facility.
Overview
21
21
years of professional experience
Work History
Online Sales
Myself
Forsyth, MO
01.2023 - Current
- Developed targeted online marketing strategies to enhance product visibility and sales growth.
- Managed customer inquiries through multiple channels, ensuring timely and effective responses.
Operations Agent
Pacific Logistics
Columbia, MD
01.2017 - 03.2018
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Managed shipment schedules effectively to avoid delays or penalties due to missed deadlines or improper documentation.
- Coordinated with airlines, ground handlers, and warehouse staff to ensure timely processing of cargo shipments.
- Developed strong relationships with clients by providing excellent customer service, resulting in repeat business opportunities.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Negotiated and arranged transport of goods with shipping or freight companies.
Professional Pet Stylist
Petsmart
Laurel, MD
03.2009 - 10.2016
- Delivered high-quality grooming services, ensuring pet safety and comfort during styling sessions.
- Managed scheduling for appointments, optimizing workflow to enhance client satisfaction.
- Trained junior staff in grooming techniques and best practices for pet care.
- Developed customized grooming plans tailored to individual pet needs and owner preferences.
- Implemented sanitation protocols to maintain cleanliness and safety standards in grooming areas.
- Collaborated with veterinary team to address health concerns impacting grooming services.
- Provided exceptional customer service, fostering long-term relationships with pet owners and enhancing loyalty.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Conducted thorough consultations with pet owners to determine their specific grooming requirements and expectations.
- Supported an inclusive work environment by collaborating effectively with team members from diverse backgrounds and skillsets.
Sorter
UPS
Laurel, MD
06.2006 - 06.2007
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
- Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
- Adhered to OSHA regulations regarding hazardous materials
Filing Clerk
Penske Truck Leasing
Laurel, MD
06.2005 - 08.2005
- Organized and maintained filing systems to ensure efficient document retrieval.
- Processed incoming and outgoing correspondence with attention to detail.
- Assisted in inventory management by tracking and updating file materials.
- Implemented improvements to filing procedures, enhancing overall workflow efficiency.
- Data Entry
Education
Associate of Science - Veterinary Technology
San Juan College
Farmington, NM05-2028
High School Diploma -
Spencerville Adventist Academy
Silver Spring, MD06-2006
Skills
- Animal Handling
- Grooming
- Nail Trimming
- Ear Cleaning
- Data Entry
- Scheduling Appointment
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Patient bathing
- Patient restraint
- Animal safety
Timeline
Online Sales
Myself
01.2023 - Current
Operations Agent
Pacific Logistics
01.2017 - 03.2018
Professional Pet Stylist
Petsmart
03.2009 - 10.2016
Sorter
UPS
06.2006 - 06.2007
Filing Clerk
Penske Truck Leasing
06.2005 - 08.2005
Associate of Science - Veterinary Technology
San Juan College
High School Diploma -
Spencerville Adventist Academy