Erika Flores
Saint Robert
Summary
Dynamic Mental Health Technician with a proven track record at Perimeter of Missouri, skilled in crisis intervention and compassionate care. Successfully implemented treatment plans and facilitated group therapy, enhancing patient engagement and safety. Adept at building rapport and monitoring progress, ensuring effective support for diverse mental health needs.
Overview
10
10
years of professional experience
Work History
Mental Health Technician
Perimeter of Missouri
Waynesville, MO
08.2025 - 01.2026
- Monitored patients' mental and emotional well-being through regular assessments.
- Assisted in developing individualized treatment plans alongside healthcare professionals.
- Facilitated group therapy sessions, enhancing patient engagement and support networks.
- Administered medications according to prescribed schedules and protocols.
- Documented patient progress and behavioral changes accurately in electronic health records.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Trained new staff on safety procedures and effective patient interaction techniques.
- Implemented crisis intervention strategies, ensuring immediate support during emergencies.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
P3T Installation Instructor Trainer
United States Army
Fort Carson, CO
01.2022 - 04.2024
- Designed and launched the P3T program, ensuring comprehensive integration at the installation level.
- Conducted assessments to develop and refine training plans specifically for pregnant and postpartum service members.
- Implemented focused outreach campaigns and educational workshops to elevate program participation and engagement.
- Engaged with medical providers and unit leadership to drive the success of maternal health initiatives.
- Designed comprehensive educational workshops to promote awareness and best practices in prenatal fitness, postpartum recovery, and injury prevention.
- Improved participant readiness, recovery outcomes, and overall physical performance
- Created program policies, SOPs, and tracking systems to ensure compliance and sustainability
- Mentored and trained additional instructors to expand program capacity
- Conducted individualized fitness assessments for pregnant and postpartum service members
- Designed and led safe, evidence-based group and individual training sessions
- Provided education on physiological changes during pregnancy and postpartum recovery
- Ensured adherence to Army/DoD policies, medical guidance, and safety standards
- Maintained program documentation, progress tracking, and outcome reporting
- Coordinated with healthcare providers to align fitness plans with medical profiles
- Delivered briefings to leadership on program impact and maternal readiness
- Maintained certifications and continued professional development in maternal health and fitness
Signal Support Specialist (25U)
United States Army
Fort Carson, CO
12.2021 - 04.2024
- Assessed operational performance of signal-level equipment, verifying adherence to specified tolerances.
- Oversaw installation processes for wiring and networking hardware, ensuring seamless integration in established and newly built environments.
- Actively represented battalion in IT matters, leading to swift promotion as brigade-level IT help desk lead in recognition of superior performance.
- Delivered comprehensive IT support and account management services to a brigade of over 300 personnel.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Installed new wiring and networking hardware in existing facilities and within new construction.
- Utilized technical equipment to monitor network status in operational environments.
- Wrote and executed information services policies for use by supported organizations.
- Configured and maintained network infrastructure to ensure reliable connectivity for all users.
- Provided technical support and troubleshooting for hardware and software issues across multiple platforms.
- Implemented security protocols to protect sensitive data and maintain compliance with industry standards.
- Developed training materials and conducted workshops to enhance team members' IT skills and knowledge.
- Managed system upgrades and installations, ensuring minimal disruption to business operations.
- Collaborated with cross-functional teams to identify technology needs and recommend appropriate solutions.
- Streamlined help desk processes, improving response times and user satisfaction ratings.
- Led projects to enhance information systems, driving efficiency and optimizing resource utilization.
- Maintained detailed documentation of IT infrastructure configurations, modifications, and repairs for future reference and compliance purposes.
- Conducted staff training sessions to boost technology skills and increase user proficiency in various applications.
- Provided exceptional customer service when addressing end-user concerns or issues related to technology usage within the organization.
- Collaborated with interdepartmental teams on large-scale technology projects, ensuring successful implementation and adoption of new systems.
- Spearheaded technology refresh initiatives ensuring that outdated equipment was replaced by more modern, efficient alternatives leading to improved overall system performance and user satisfaction.
- Reduced downtime by proactively identifying potential issues before they escalated into major problems through regular system checks and analyses.
Postpartum Physical Fitness Instructor Trainer
United States Army
Joint Base Lewis McChord, Washington State
03.2020 - 12.2021
- Developed personalized fitness programs tailored to individual client goals and needs.
- Led group fitness classes, promoting engagement and ensuring participant safety.
- Conducted assessments to evaluate client progress and adjust training plans accordingly.
- Mentored junior instructors, sharing best practices for class management and client interaction.
- Implemented innovative training techniques to enhance overall client performance and satisfaction.
- Collaborated with healthcare professionals to create wellness initiatives supporting community health.
- Organized workshops on nutrition and healthy living to educate clients on holistic wellness approaches.
- Managed scheduling of group classes to ensure availability throughout peak hours while maintaining variety.
- Tailored workout routines for special populations, such as seniors or those with specific health conditions, providing safe and effective training options for all clients.
- Educated clients on proper exercise technique, reducing injury risk and maximizing results.
- Improved client fitness levels by designing and implementing personalized exercise programs.
- Collaborated with other fitness professionals to develop new classes and workshops, broadening the range of offerings at the facility.
- Received positive feedback from clients regarding engaging instruction style leading to an increase in repeat clientele.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Demonstrated proper technique for exercises to avoid injuries.
Signal Support Specialist (25U)
United States Army
Joint Base Lewis Mcchord, Washington State
11.2019 - 12.2021
- Administered inventory and utilization of $7000 in IT and communications equipment to support company operations.
- Achieved improved user satisfaction through effective technical training. Streamlined user account management processes. Enhanced operational efficiency by maintaining network systems and repairing office hardware, including printers.
- Developed training programs for 9 soldiers, successfully promoting 5 to noncommissioned officer roles.
- Designed and implemented individualized learning strategies for soldiers to foster professional growth and competency development.
- Assisted in the development of signal operations plans that streamlined communication processes during critical missions.
- Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
- Trained new system users and employees in classroom-type sessions to promote useful system knowledge and operations expertise.
- Coordinated cross-functional teams to integrate new communication technologies into existing frameworks.
- Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
- Provided reliable logistical support as part of convoy operations during training exercises or real-world missions when necessary.
- Maintained high standards of readiness, performing preventive maintenance checks on all assigned vehicles and equipment regularly.
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Improved operational readiness by providing technical assistance and training for local area networks.
- Supported mission objectives by designing and implementing custom communication packages tailored to specific operational needs.
- Supported mission success by establishing and operating battlefield radio systems during training exercises and deployments.
- Maximized system performance, troubleshooting complex network issues to restore connectivity quickly during critical situations.
- Strengthened team dynamics with effective collaboration across various military units in joint training exercises involving signal support operations.
- Assisted in the successful execution of numerous training events, ensuring seamless integration of signal support elements into overall exercise scenarios.
- Streamlined data transmission capabilities by configuring routers, switches, and other networking devices according to mission requirements.
- Expanded professional knowledge base by attending advanced courses in satellite communications systems and emerging technologies.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.
- Trained personnel on signal operations, improving team proficiency in equipment utilization.
- Developed maintenance schedules for communication devices, reducing downtime and service interruptions.
Signal Support Specialist (25U)
United States Army
Fort Campbell North, KY
02.2016 - 11.2019
- Managed tactical communication systems ensuring operational readiness and reliability.
- Provided technical support for radio and satellite systems enhancing communication efficiency.
- Trained personnel on signal operations, improving team proficiency in equipment utilization.
- Developed maintenance schedules for communication devices, reducing downtime and service interruptions.
- Conducted troubleshooting and repairs on complex signal equipment to ensure mission success.
- Led training sessions on advanced signal technologies, fostering skill development among military personnel.
- Implemented process improvements for equipment testing procedures, increasing accuracy of results.
- Coordinated cross-functional teams to integrate new communication technologies into existing frameworks.
- Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
- Provided reliable logistical support as part of convoy operations during training exercises or real-world missions when necessary.
- Maintained high standards of readiness, performing preventive maintenance checks on all assigned vehicles and equipment regularly.
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Improved operational readiness by providing technical assistance and training for local area networks.
- Supported mission objectives by designing and implementing custom communication packages tailored to specific operational needs.
- Enabled effective communication among command staff by setting up, configuring, and maintaining tactical satellite systems.
- Supported mission success by establishing and operating battlefield radio systems during training exercises and deployments.
- Maximized system performance, troubleshooting complex network issues to restore connectivity quickly during critical situations.
- Promoted a culture of safety within the unit, adhering to established protocols when working with high voltage equipment or hazardous materials.
- Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
- Strengthened team dynamics with effective collaboration across various military units in joint training exercises involving signal support operations.
- Assisted in the successful execution of numerous training events, ensuring seamless integration of signal support elements into overall exercise scenarios.
- Ensured uninterrupted power supply within the unit''s area of operations through installation, operation, and maintenance of generator sets.
- Streamlined data transmission capabilities by configuring routers, switches, and other networking devices according to mission requirements.
- Expanded professional knowledge base by attending advanced courses in satellite communications systems and emerging technologies.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Demonstrated adaptability under pressure while providing signal support for humanitarian aid missions in disaster-stricken areas.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
- Tracked and detected network service disruptions using computer systems, scopes, and meters.
- Served as COMSEC custodian for the company, managing classified communication equipment and ensuring secure operations.
- Led a retransmission (retrans) team to provide continuous communication during missions.
- Trained peers and subordinates in the use of military communication systems and procedures.
- Developed hands-on leadership experience by mentoring soldiers in technical and professional development.
Education
Bachelor of Science - Social And Behavioral
University of Arizona Global Campus
Glendale04-2026
High School Diploma -
Ingram Tom Moore Highschool
Ingram05-2015
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Behavior management
- Patient safety management
- Crisis intervention
- Behavioral management
- Substance abuse awareness
- Progress monitoring
- Empathy development
- Treatment Planning
- Multicultural competence
- Medication administration
- Clinical documentation
- Family engagement
- Family relations
- Anger management
- Self-care promotion
- Histrionic personality disorder approaches
- Anxiety management
- Care plan development
- Patient assessment
- Sexual assault support
- Depression support
- Problem-solving
- Compassionate care
- Relationship building
- Personal hygiene assistance
- Emotional regulation techniques
- Patient advocacy
- Data confidentiality
- Group therapy facilitation
- HIPAA requirements
- Family support and assistance
- Vitals monitoring
- Active listening
- Critical thinking
- Crisis management
- Rapport building
- Group therapy
- Employee training
- Encouragement and motivation
- Remote support
- IT asset management
- Help desk support
- VoIP systems
- Network administration
- Mobile device management
- Virtualization technologies
- Quick decision making
- Physical fitness
- Strategic thinking
- Defensive tactics
- Squad leadership
- Training delivery
- Disaster relief support
- Strong work ethic
- Works Well Under Pressure
- Conflict resolution
- Training and development
- Assessing risks
- Identifying hazards
- Cultural sensitivity
- Managing classified information
- Briefing leadership
- Combat lifesaver certification
- Analytical thinking
Languages
Spanish
Native or Bilingual
Timeline
Mental Health Technician
Perimeter of Missouri
08.2025 - 01.2026
P3T Installation Instructor Trainer
United States Army
01.2022 - 04.2024
Signal Support Specialist (25U)
United States Army
12.2021 - 04.2024
Postpartum Physical Fitness Instructor Trainer
United States Army
03.2020 - 12.2021
Signal Support Specialist (25U)
United States Army
11.2019 - 12.2021
Signal Support Specialist (25U)
United States Army
02.2016 - 11.2019
Bachelor of Science - Social And Behavioral
University of Arizona Global Campus
High School Diploma -
Ingram Tom Moore Highschool