Erik Malisheski
Columbia
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Academy Sports and Outdoors
Columbia
11.2024 - Current
- Assisted in managing daily store operations and maintaining inventory levels.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Provided training and support to new team members on store policies.
- Engaged with customers to address inquiries and enhance their shopping experience.
- Implemented visual merchandising standards to promote featured products effectively.
- Supervised daily operations including scheduling shifts, assigning duties.
Team Lead
Walmart
Columbia
11.2022 - 10.2024
- Led team to ensure compliance with company policies and safety standards.
- Trained new associates on company procedures and operational best practices.
- Conducted regular team meetings to discuss goals, updates, and concerns.
- Delegated daily tasks to team members to optimize group productivity.
Lead Inside Sales Representative
R.P. Lumber Company
West Plains
03.2018 - 03.2022
- Oversaw daily operations of the inside sales department for streamlined workflow.
- Fostered relationships with key clients to ensure satisfaction and retention.
- Provided guidance and support to the inside sales team on daily operations.
- Communicated with repeat customers to build long-term relationships.
Automotive Technician
General Motors, GM
West Plains
01.2016 - 02.2018
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Mentored junior technicians in proper repair techniques and workplace safety protocols.
- Attended technical training courses when available to increase knowledge base.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
Heavy Duty Diesel Mechanic
Teds Trash Services
Independence
09.2014 - 01.2016
- Diagnosed mechanical issues in heavy-duty diesel vehicles routinely.
- Performed scheduled maintenance on fleet vehicles to ensure reliability.
- Conducted safety inspections on all equipment before operation.
- Replaced worn or damaged parts using hand tools, power tools and precision measuring instruments.
- Conducted preventative maintenance tasks including oil changes, lubrication services and filter replacements.
- Performed troubleshooting and diagnosis of mechanical, electrical, hydraulic and pneumatic systems on heavy-duty diesel engines.
- Reassembled major engine components after performing overhauls on them.
Education
Associate of Applied Science - Automotive Technology
Missouri State Technical College
Linn, MO 08.2012 - 08.2014
Certified Automotive Technician - Automotive Technology
Career And Technology Center
Grain Valley, MO 08.2011 - 08.2012
Skills
- Inventory management
- Visual merchandising
- Staff scheduling
- Customer engagement
- Verbal and written communication
- Team leadership
Timeline
Assistant Manager
Academy Sports and Outdoors
11.2024 - Current
Team Lead
Walmart
11.2022 - 10.2024
Lead Inside Sales Representative
R.P. Lumber Company
03.2018 - 03.2022
Automotive Technician
General Motors, GM
01.2016 - 02.2018
Heavy Duty Diesel Mechanic
Teds Trash Services
09.2014 - 01.2016
Associate of Applied Science - Automotive Technology
Missouri State Technical College
08.2012 - 08.2014
Certified Automotive Technician - Automotive Technology
Career And Technology Center
08.2011 - 08.2012