Ericka Francis
St Louis
Summary
Well-regarded Fraud Advisor highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 2 years' experience to take on a new position with Concentrix.
Results-driven leader with a positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts, and build strong relationships. Possesses excellent problem-solving, communication, and interpersonal skills.
To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented assembly technician works with speed and accuracy to put together parts and products. Self-directed professional with hardworking mentality and strong problem-solving abilities. Applies several years of experience in manufacturing.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Inventory Expert
WIS
Jackson
11.2024 - 04.2026
- Managed inventory control processes to ensure accurate stock levels.
- Conducted regular audits to verify inventory accuracy and compliance.
- Utilized inventory management systems for tracking and reporting stock movements.
- Maintained inventory accuracy through stock counts and reconciliation of discrepancies to support operational effectiveness.
- Conducted cycle counts to verify the accuracy of storage locations and quantities on hand.
- Performed inventory cycle counting and identified discrepancies.
- Managed relationships with external suppliers and internal departments to facilitate effective communication and inventory coordination.
PCB Assembler
Hunter Engineering
Raymond
06.2020 - 11.2024
- Assembled printed circuit boards using precision tools and techniques.
- Interpreted technical drawings and schematics for assembly tasks.
- Collaborated with team members to streamline assembly processes.
- Conducted quality inspections to ensure product standards were met.
- Operated soldering equipment to secure electronic components effectively.
- Maintained a clean and organized workspace for safety compliance.
- Assisted in troubleshooting assembly issues to enhance workflow efficiency.
- Identified defects in components or assemblies and made necessary repairs or adjustments.
- Calibrated electronic instruments used for testing purposes.
- Performed surface mount technology soldering of components onto printed circuit boards.
- Collaborated effectively with fellow assemblers to ensure efficient workflow.
- Installed electrical fixtures, wiring systems, and related equipment into the printed circuit boards during assembly process.
- Ensured that all processes are carried out in accordance with established quality control standards and procedures.
- Reviewed blueprints or other instructions to determine component parts needed for assembly operations.
- Adhered to safety guidelines while operating machinery during the assembly process.
- Assembled PCBs according to engineering drawings and product specifications.
- Documented production data accurately in order to track progress against goals.
- Repaired defective components on PCBs using soldering iron and other hand tools.
- Inspected and tested assembled PCBs using various tools, including microscopes and multimeters.
- Resolved manufacturing issues quickly by utilizing problem-solving skillsets within the team environment.
- Maintained production rates by applying technical and electrical expertise to produce each piece.
- Used soldering equipment and wiring to assemble electrical and electronic systems.
Advisor 2
Concentrix
11.2021 - 08.2023
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Delivered strategy advisement and corporate financing to clients.
- Managed over 50 calls per day.
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Applied effective time management techniques to meet tight deadlines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines and fast-paced environment
- Proven ability to learn quickly and adapt to new situations
- Participated in team projects, demonstrating ability to work collaboratively and effectively
Clerk
Fresh Market
03.2014 - 11.2021
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided exceptional customer service while assisting customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Helped increase sales in my department.
Technician
Nissan North America, Inc.
11.2016 - 06.2020
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on work equipment.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Assisted with producing over 100 vehicles per workday.
Team Lead
SUBWAY®Restaurants
05.2007 - 03.2014
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Assisted customers {sandwich artists}
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA01-2011
Skills
- Reports and Documentation
- Client Needs Assessment
- Cloud Computing
- Change Management
- Issue Resolution
- Customer Relationship Management
- Inventory management
- Audit compliance
- Quality assurance
- Critical thinking
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Stock replenishment
- Warehouse operations
- Inventory auditing
- Stock control
- Shipping and receiving
- Digital and physical counts
- Inventory optimization
- Quality procedures
- Ordering supplies
- Barcode scanning
- Order picking and processing
- Inventory organization
- Warehouse organization
- Teamwork and collaboration
- Stocking and organization
- Proper storage protocols
- Audit processes
- Basic math
- Customer service
- Inventory counts
- Verbal and written communication
- Shipping and receiving support
- Promotional sales
- Technical assembly
- Diagnostics troubleshooting
- Adaptability to change
- Written/Verbal communication
- Equipment Repair
- System troubleshooting
- Power Tools and Equipment
- Troubleshooting and Diagnostics
- Computer troubleshooting
- Project Support
- Deadline compliance
- Production Assistance
- Maintenance and repair
- Blueprint reading
- Product Inspections
- Equipment calibration
- Assembly techniques
- Soldering equipment
- Technical schematics
- Quality inspections
- Circuit board repair
- Reflow soldering
- Wave soldering
- Circuit board testing
- Fine pitch soldering
- Automated assembly equipment
- PCB cleaning techniques
- Hot air rework
- Reading schematics
- Soldering proficiency
- Microscope usage
- Surface mount technology
- Hand tool expertise
- ESD safety protocols
- Quality inspection
- Wire Preparation
- Manufacturing Standards
- Component identification
- Assembly documentation
- Electrostatic discharge awareness
- Continuous improvement mindset
- Organizational skills
- Electrical systems
- Component installations
- Electronics assembly
- Product inspection
- Team building
- Technical communication
- Industrial control wiring
- Task prioritization
- Analytical thinking
- Workflow optimization
Certification
- Merchant Marnier certification
- Twic card
Timeline
Inventory Expert
WIS
11.2024 - 04.2026
Advisor 2
Concentrix
11.2021 - 08.2023
PCB Assembler
Hunter Engineering
06.2020 - 11.2024
Technician
Nissan North America, Inc.
11.2016 - 06.2020
Clerk
Fresh Market
03.2014 - 11.2021
Team Lead
SUBWAY®Restaurants
05.2007 - 03.2014
High School Diploma -
Cornerstone Christian Correspondence School