Erica Worden
Farmington
Summary
Results-driven management professional with extensive experience in overseeing center operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.
Overview
13
13
years of professional experience
Work History
Center Manager
Medical West Respiratory
09.2012 - Current
- Currently manage 3 locations.
- Oversee the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Check facility, employee work and service levels to maintain compliance with company and industry standards.
- Promote a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Manage daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhance customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Ensure compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Manage work and performance of more than 18 employees.
Education
Doctor of Chiropractic - Chiropractic
Logan College of Chiropractic
Chesterfield, MOBachelor of Science -
Logan College of Chiropractic
Chesterfield, MOSkills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
Timeline
Center Manager
Medical West Respiratory
09.2012 - Current
Doctor of Chiropractic - Chiropractic
Logan College of Chiropractic
Bachelor of Science -
Logan College of Chiropractic
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