Erica Medina
Macao,Taipa
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Old Taipa Tavern
Macau, Taipa
01.2024 - Current
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
Administrator
Crabhouse Resturant
Mandaluyong, Manila
08.2019 - 03.2022
- Provided general administrative support to staff members.
- Processed payroll information according to established guidelines.
- Maintained filing system for important documents such as contracts and invoices.
- Performed data entry tasks into computer databases from paper documents.
Education
Some College (No Degree) - Bachelor of Science in Office Administration
Bestlink College
Quezon CitySkills
- Employee Scheduling
- Operations Management
- Product and service knowledge
- Task Delegation
- Policy Enforcement
- Workload Management
- Customer Relations
- Compliance understanding
- Staff Training and Development
- Sales Reporting
- Retail Operations
References
- Dan Riley Cristina Gonzales
- Owner of Old Taipa Tavern Manager
- Contact Number: +853 63288154 +853 63091313
- sup@ottmacau.com sup@ottmacau.com
Timeline
Assistant Manager
Old Taipa Tavern
01.2024 - Current
Administrator
Crabhouse Resturant
08.2019 - 03.2022
Some College (No Degree) - Bachelor of Science in Office Administration
Bestlink College
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