Summary
Overview
Work History
Education
Skills
Certification
Timeline
Proficiency & Qualifications
Generic

Erica Layman

Lee's Summit,MT

Summary

Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Franchise Operations Expert

City Lifestyle
Kansas City, Missouri
12.2021 - Current
  • Company Overview: Ranked 4th Best 20 Urban Lifestyle Magazines & Publications
  • Equipping Franchise Publishers and their teams with tools, training, and operational knowledge required to build and sustain a successful publication.
  • Deliver comprehensive training and support to Publishers in various stages of their growth through the publication.
  • Align training content with milestones, complimenting the publications tier with operational needs to align with publishers goals.
  • Train all new Publishers, Publication Directors, and Editors before their respective deadlines to ensure on-time production of the magazine.
  • Ensure role based training is completed within expected timelines and each role has a complete understanding of their part in the production process.
  • Provide refresher training for ongoing development as City Lifestyle evolves.
  • Coordinated daily operations to enhance workflow efficiency and reduce delays.

National Support Experience Coordinator

City Lifestyle
Kansas City, Missouri
12.2021 - 08.2024
  • Company Overview: Ranked 4th Best 20 Urban Lifestyle Magazines & Publications
  • Scheduled travel requirements including meals, hotel and car rental for team members for President's Club.
  • Plan/ execute annual and new events on and off site.
  • Work in National Support on 'ticket' system, supporting Publishers and Editors all around the country to better help their magazine run smoothly.
  • Oversee Office Manager duties, helping her execute events, brainstorm and plan better organization methods, work to grow that position not only as a person but as an extremely valuable employee.
  • Oversee the Advertising portion of National Support, including training all new Publishers and Publisher Assistants on how to use ARC for the Ads System.

Administrative Assistant

Marlen International
Riverside, MO
12.2020 - 10.2021
  • Perform Syteline Accounts Payable/ Concur functions; review/ approve vendor invoices.
  • Sales team coordination used for customer engagement for meals and accommodations.
  • Coordinate tradeshow activities and annual sales meetings, including registrations, hotel accommodations, meeting space reservations, and certificate of insurance.
  • Order office materials as well as specialized kitchen materials.
  • Coordinate employee relation activities.
  • Prepare and edit correspondence, reports, and presentations, while creating documents in Adobe, Word, and Excel.
  • Salesforce system maintenance updates, involving equipment S/N and trade show leads.
  • Implement corporate travel program; negotiate contracts with vendors, book travel on behalf of others.
  • Coordinate building maintenance with vendors and act as liaison between organization and property management company.
  • Coordinated schedules and meetings, ensuring optimal time management for executive team members.

Central Zone/ Regional Administrative Assistant

Henry Schein Dental (Fortune 500 Company)
Lenexa, Kansas
09.2015 - 12.2020
  • Office management including schedule coordination, interviews, and Concur reporting.
  • Scheduled travel requirements including hotel and car rental for all team members.
  • Create documents in Adobe, Word, and Excel; Data Entry for specialized programs
  • Run, separate, disperse confidential, individual, time sensitive reports per salesperson(s), Regional Manager, and Zone Manager
  • Present on separate topics at monthly Business Development Meetings
  • Schedule meetings & conference rooms; create agenda and recorded meeting minutes
  • Submit requisition claim forms, including preparation and submission of expense reports
  • Plan/ execute annual and new events for Dentists and Hygienists on and off site
  • Acted as point person liaison to all contacts including internal and external customers

Recruitment & College Relations Admissions Specialist

Neosho Co. Community College
Chanute, Kansas
10.2009 - 09.2015
  • Complete Application Process for on-boarding, current, and/ or previous students.
  • Recruit at College Planning Conferences, High Schools, Business, and Tech Fairs
  • Create documents in Word and Spreadsheets in Excel; Data Entry for specialized programs (Laserfiche)
  • Develop recruitment and graduation videos using PowerPoint
  • Coordinate Panther Preview Day, Enrollment Days, annual Blood Drives, and Principal/ Counselor Conferences
  • Manage Student Ambassador Program and perform daily campus tours

Director’s Assistant to the Foundation

Neosho Co. Community College
Chanute, Kansas
05.2009 - 10.2009
  • Enter bank information in QuickBooks, Balance bank statements monthly/ issue checks
  • Wrote “First Monday” monthly newsletters; Organized and sent bulk mailings
  • Paid Foundation bills and processed credit card donations
  • Record minutes for Foundation Board, Marketing Committee, and Master Plan Meetings
  • Planned and organized “Meet the Coaches” fundraiser dinner
  • Submit tax credits to websites & file/ submit requisition claim forms and documents

Education

Bachelor of Science - Communications: Public Relations, Special Services & Leadership Studies

Pittsburg State University
Pittsburg, KS
05.2009

Associate of Science -

Neosho County Community College
Chanute
05.2007

Skills

  • Google Suite, Microsoft Office Suite, Concur, Adobe, Dropbox, One-Drive, TEAMS, ZOOM
  • Teamwork/ Team Player, Time Management, Project Management, Problem Solving, Communication
  • Scheduling and Planning
  • Organizational Development
  • Facilities Management
  • Strategic Planning and Execution
  • Operations Oversight

Certification

State of Missouri Notary

Timeline

National Support Experience Coordinator

City Lifestyle
12.2021 - 08.2024

Franchise Operations Expert

City Lifestyle
12.2021 - Current

Administrative Assistant

Marlen International
12.2020 - 10.2021

Central Zone/ Regional Administrative Assistant

Henry Schein Dental (Fortune 500 Company)
09.2015 - 12.2020

Recruitment & College Relations Admissions Specialist

Neosho Co. Community College
10.2009 - 09.2015

Director’s Assistant to the Foundation

Neosho Co. Community College
05.2009 - 10.2009

Bachelor of Science - Communications: Public Relations, Special Services & Leadership Studies

Pittsburg State University

Associate of Science -

Neosho County Community College

Proficiency & Qualifications

Organized, dependable, attention to detail, punctual, people-oriented, excellent communication skills (written and verbal). Notary for the State of Missouri.

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Erica Layman