Erica Jones
Osage Beach
Summary
Dynamic manager with a proven track record at Dollar General Market, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and strategic planning, achieving departmental goals. Skilled in inventory management and staff training, fostering a productive and engaged work environment.
Overview
28
28
years of professional experience
Work History
Manager
Dollar General Market
02.2021 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Manager
Springdale Public Schools Schools
08.2012 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance. Was responsible for feeding 1,200 students breakfast and lunch. Was in charge of ordering all supplies needed to perform every day meals.
Hairstylist
Personal Touch Salon
06.1997 - 10.2000
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
Cake Decorator
Harps Foods
07.2003 - 04.2005
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
Education
Cosmetology -
Cameo Beauty Academy
Oak Lawn, IL11.1996
Thornton Township High School
Harvey Illinois 06.1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Shift scheduling
- Sales techniques
- Conflict resolution
- Schedule preparation
- Sales management
- Performance evaluations
- Clear communication
- Work prioritization
- Inventory management
- Recruiting and interviewing
- Vendor management
- Effective communication
Timeline
Manager
Dollar General Market
02.2021 - 03.2025
Manager
Springdale Public Schools Schools
08.2012 - 01.2021
Cake Decorator
Harps Foods
07.2003 - 04.2005
Hairstylist
Personal Touch Salon
06.1997 - 10.2000
Cosmetology -
Cameo Beauty Academy
Thornton Township High School
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