Erica Hoffer
Smithville
Summary
Dependable professional with a proven track record of success in enhancing operational efficiency. Recognized for meticulous attention to detail and a proactive approach to problem-solving. Excels in multitasking within fast-paced environments, contributing to team productivity and workflow optimization. Career aspirations include further streamlining processes to maximum themselves and others potential.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Genesis Health Clubs
Kansas City
06.2024 - Current
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Trained newly hired employees on front desk procedures and business operations.
Customer Service Representative
YMCA of Greater Kansas City
Platte City
06.2023 - 02.2024
- Surpassed sales goals through implementation of successful marketing strategies.
- Updated system with order specifics and customer details, preferences, and billing information.
- Recognized by management for providing exceptional customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Intern
ProX KC
Kansas City
05.2022 - 08.2022
- Worked closely with human resources to support employee management and organizational planning.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Education
High School Diploma -
Smithville High School
Smithville, MO05-2025
Skills
- Document organization
- Team building
- Time management
- Event planning
- Continuous learner
- Customer service
Timeline
Front Desk Associate
Genesis Health Clubs
06.2024 - Current
Customer Service Representative
YMCA of Greater Kansas City
06.2023 - 02.2024
Intern
ProX KC
05.2022 - 08.2022
High School Diploma -
Smithville High School
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