Erica Frazier
Eldon,MO
Summary
Dental Operations Manager with over 15 years of experience in the dental healthcare sector, specializing in clinic operations, team leadership, compliance, and workflow optimization. Expertise in managing dental teams, supporting providers, and enhancing operational efficiency across clinical and mobile dental environments. Proven track record in sedation coordination, staff development, regulatory compliance, and multi-clinic support within community health systems. Committed to fostering team collaboration and strategic planning while consistently achieving measurable results through effective project management and resource allocation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Operations Manager
Central Ozarks Medical Center (COMC)
Eldon, MO
07.2025 - Current
- Oversee dental clinic operations, staffing coordination, workflow optimization, and clinical support to ensure efficient patient care and provider productivity.
- Lead cross-functional teams in implementing initiatives that improved workflow and resource management.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Dental Assistant / Sedation Coordinator
Central Ozarks Medical Center (COMC)
Eldon, MO
01.2023 - 01.2025
- Built the sedation program from the ground up.
- Sedation Coordinator supporting IV sedation cases, material management, and compliance.
- Assisted with Mobile Dental Unit services
- Trained new assistants
- Maintained sterilization systems, ordered clinic materials, and managed MSDS safety documentation.
Lead Dental Assistant – Satellite Clinic
CHCCMO
01.2021 - 01.2023
- Led clinical support staff
- Managed ordering of dental materials,
- Maintained compliance policies and conducted mock OSHA inspections
- Assisted providers utilizing EFDA certifications.
Expanded Functions Dental Assistant
Premier Dental and Oral Health Group
01.2017 - 01.2021
- Obtained diagnostic radiographs including CBCT imaging, intraoral photography, impressions, temporary crowns, prosthetic adjustments, whitening, sealants, and sterilization maintenance.
Education
Associate of Science - Business Administration
Columbia College
Columbia, MO10.2025
Skills
- Dental Clinic Operations
- Mobile Dental Unit Operations
- Inventory & Supply Management
- Project management
- Problem-solving
- Team leadership
- Operations management
- Decision-making
- Operations monitoring
- Operational efficiency
- Project leadership
- Project management abilities
Certification
- Certified Dental Assistant (CDA)
- Expanded Functions Dental Assistant (EFDA) CPR / BLS Certified
- IV Sedation
- Nitrous Oxide Monitoring OSHA Standards
- Basic Skills Mastery EF Fixed Prosthodontics
- EF Orthodontics
- EF Removable Prosthodontics
Timeline
Dental Operations Manager
Central Ozarks Medical Center (COMC)
07.2025 - Current
Dental Assistant / Sedation Coordinator
Central Ozarks Medical Center (COMC)
01.2023 - 01.2025
Lead Dental Assistant – Satellite Clinic
CHCCMO
01.2021 - 01.2023
Expanded Functions Dental Assistant
Premier Dental and Oral Health Group
01.2017 - 01.2021
Associate of Science - Business Administration
Columbia College