Eric Weiser
Jefferson City
Summary
Punctual and efficient professional with 7+ years of reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
5
5
years of professional experience
Work History
Front Desk Clerk/Houseman
Double Tree by Hilton
04.2025 - 06.2025
- Greet and welcome guests in a friendly and professional manner.
- Check-in and check-out guests, ensuring accuracy of information.
- Assist guests with inquiries and provide information about hotel facilities and services.
- Handle guest complaints or concerns, escalating to management when necessary.
- Process payments and handle cash transactions.
- Prepare rooms and public areas for housekeeping to follow through to clean.
- Stock housekeeping carts as needed.
Trimmer
Asplundh Tree Expert, LLC
03.2024 - 09.2024
- Ensure safe and proper execution of work site practices and rules.
- Operate power equipment used for work site duties.
- Safeguard employees and the public from hazards in and around the work site.
- Inspect tools, truck and other work equipment.
- Trim trees by climbing, if necessary.
- Remove tree brush and limbs for disposal.
- Cut up fallen trees to leave for customer use.
Courier
FedEx Express
Jefferson City
09.2022 - 08.2023
- Company Overview: Jefferson City, MO
- Always drove safely to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Jefferson City, MO
Account Manager
ABM
Jefferson City
09.2020 - 09.2022
- Company Overview: Jefferson City, MO
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Assisted in the development of training materials for new hires, ensuring a smooth onboarding process.
- Jefferson City, MO
Delivery Associate
Amazon
Jefferson City
09.2020 - 12.2020
- Company Overview: Jefferson City, MO
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Kept customers informed of any delays or issues with their deliveries offering solutions when possible.
- Jefferson City, MO
Education
Business Management: IT
Bryan University
SpringfieldSkills
- Deadline adherence
- Product promotion
- Payment collection
- Order verification
- Safe-driver training
- Guest check-in
- Complaint resolution
- Housekeeping coordination
- Team collaboration
- Time management
- Effective communication
- Customer service
- Conflict resolution
Timeline
Front Desk Clerk/Houseman
Double Tree by Hilton
04.2025 - 06.2025
Trimmer
Asplundh Tree Expert, LLC
03.2024 - 09.2024
Courier
FedEx Express
09.2022 - 08.2023
Account Manager
ABM
09.2020 - 09.2022
Delivery Associate
Amazon
09.2020 - 12.2020
Business Management: IT
Bryan University
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