Eric Waters
Lee's Summit
Summary
Dynamic General Manager with extensive experience at Fine Restoration, adept at optimizing project timelines and enhancing team performance. Proficient in Xactimate and CRM Proven Solutions, I excel in fostering client relationships and ensuring operational excellence. Recognized for implementing effective training programs and maintaining high employee satisfaction. WTR licensed and certified in asbestos and lead.
Overview
8
8
years of professional experience
Work History
General Manager
Fine Restoration
01.2025 - Current
- Oversaw daily operations to ensure adherence to safety protocols and quality standards.
- Worked with the mitigation manager on daily schedule and daily operations.
- Managed project timelines and resource allocation for efficient restoration processes.
- Coordinated with subcontractors to facilitate seamless execution of restoration projects.
- Implemented inventory management practices to optimize supply chain efficiency.
- Estimate mitigation and reconstruction projects using Xactimate.
- Managed the CRM Proven Solutions for projects and subcontractors.
- Worked with adjusters to get the customer back to pre loss condition.
- oversee the condition and organization of the company vehicles and the warehouse.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Mr. Cleanz
09.2017 - 01.2025
- Developed training materials to enhance team performance and operational knowledge.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Worked with Adjusters to get the customer back to pre loss condition.
- Worked with TPA's, Contractor Connection, Alacrtity, Acuserve, Lionsbridge, & Brightserve.
- XActimate and Symbility software for estimating insurance claims.
- CRM Proven Solutions project management software.
- Meet with sub contractors and vendors negotiating price per job.
- Check timecard for the employee's.
- Streamlined communication channels among teams to improve project collaboration.
- Fostered a customer-centric approach by addressing client inquiries and concerns promptly..
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Skills
- I am proficient in Microsoft Office, CRm Proven Solutions, Buildertrend, Projuel, Company Cam, Docuskectch, & Matterport
- WTR license holder
- Asbestos and lead certification
Timeline
General Manager
Fine Restoration
01.2025 - Current
General Manager
Mr. Cleanz
09.2017 - 01.2025