Eric Lancaster

Managed professional customer accounts including repair shops, dealerships, and fleet customers through consistent outbound phone calls, order follow ups, and relationship building

Assisted customers with parts identification, pricing, availability, and alternatives to meet repair needs

Directed and coordinated a team of drivers to prioritize deliveries, routes, and time sensitive commercial orders

Coordinated orders, delivery scheduling, returns, and issue resolution to ensure customer satisfaction

Supported inventory management, display maintenance, planogram compliance, and overall parts department organization

Performed routine oil and filter changes on a wide range of vehicles

Inspected fluids, belts, hoses, tires, and basic vehicle components for wear or leaks

Rotated tires and checked tire pressure to manufacturer specifications

Replaced serpentine belts and performed other light mechanical repairs

Topped off and replaced fluids (coolant, brake fluid, transmission, washer fluid)

Identified and communicated maintenance recommendations to customers

Maintained a clean, safe work environment and followed shop safety procedures

Worked efficiently in a fast-paced environment while meeting time and quality standards

• Performed routine oil changes and fluid checks to ensure vehicle performance.
• Maintained cleanliness and organization of work area, promoting safety standards.
• Assisted customers with service recommendations based on vehicle needs.
• Utilized diagnostic tools to identify service requirements for various vehicles.