Eric Grays
Poplar Bluff
Summary
A proven leader able to work effectively with diverse groups of people seeking a position to expand and learn new skills.
Overview
16
16
years of professional experience
Work History
Claims Representative
Social Security Administration
06.2002 - 02.2018
- Contact and interview claimants and/or employers to get additional information.
- Pay and process claims within designated authority level.
- Enter claim payments, reserves, and new claims on computer system, inputting concise yet sufficient file documentation.
- Maintain claim file, such as records of settled claims and an inventory of claims requiring detailed analysis.
- Report overpayments, underpayments, and other irregularities.
- Keep records of assigned cases and prepare required reports.
- Answer applicants’ questions about benefits and claim procedures.
- Schedule benefits claimants for adjudication interviews to address questions of eligibility.
- Investigate claimants for the possibility of fraud or abuse.
- Monitor the payments of benefits throughout the duration of the claim.
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
Education
Bachelor of Science - Business Administration
Arkansas State University
12.1999
Skills
- Clerical skills
- Computer skills
- Conflict resolution
- Attention to detail
- Multitasking
- Interpersonal skills
- Communication skills
- Organizational skills
- Customer relationship management
References
References available upon request.
Timeline
Claims Representative
Social Security Administration
06.2002 - 02.2018
Bachelor of Science - Business Administration
Arkansas State University
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