Eric Cornell
Ashland
Summary
Results-oriented professional with 25 years of experience and proven knowledge of vehicle design and repair as well as our Select Service Program. Aiming to leverage my abilities to successfully fill the Program Administrator role at our company and provide our Select Service partners with encouragement, guidance, and accountability to provide our customers with the best experience possible.
Overview
25
25
years of professional experience
Work History
Select Service Review Team
State Farm Insurance
01.2017 - Current
- Virtually review estimates, photos, and documentation provided by Select Service repair facilities since the Focus Review Teams inception.
- Provide virtual and verbal feedback to Select Service repair facilities regarding compliance and competitiveness.
- Participate in Project Viper and virtually review estimates, photos, and documentation provided by Select Service repair facilities utilizing the Mitchell estimate database.
Select Service Inspector
State Farm Insurance
01.2008 - 07.2015
- Virtually and physically completed reviews of estimates prepared by Select Service partners.
- Established relationships with Select Service repair facility personnel and provided feedback regarding program compliance and overall competitiveness.
- Performed Post-Repair inspections on vehicles repaired through the Select Service program to verify billing accuracy and repair quality.
- Collaborated with management and analyzed data in order to identify focus areas.
Auto Damage Field Appraiser
State Farm Insurance
01.2008 - 07.2015
- Performed auto damage assessments and consistently provided exceptional customer service by effectively explaining the repair process and next steps to our customers.
- Collaborated with team members and management to optimize task completion in a large, rural, market area.
General Manager
Black and White Auto Body
01.2000 - 06.2008
- Monitored, organized, and lead day to day operations including scheduling and personnel.
- Managed and wrote estimates for multiple direct repair programs including State Farm's Select Service.
Education
Associate of Arts - Accounting
University of Colorado At Colorado Springs
Colorado Springs, COHigh School Diploma -
Peyton High School
Peyton, CO05-1992
Skills
- Proficient in CCC One estimate database, Mitchell estimate database, and Parts Trader
- I-Car Platinum Certified
- Ability to work independently and utilize effective time management
- Technologically proficient
- Customer focused
- Team player
Accomplishments
- Created and administered training for new to role and new to company team members on what to expect and how to handle calls through the tear down hotline.
- Volunteered as a judge at State Technical College of Missouri in the Skills USA competition.
- Volunteered as I-Car Committee chairman in the Bozeman, MT market area, assembled a committee, and facilitated in person training courses.
Timeline
Select Service Review Team
State Farm Insurance
01.2017 - Current
Select Service Inspector
State Farm Insurance
01.2008 - 07.2015
Auto Damage Field Appraiser
State Farm Insurance
01.2008 - 07.2015
General Manager
Black and White Auto Body
01.2000 - 06.2008
Associate of Arts - Accounting
University of Colorado At Colorado Springs
High School Diploma -
Peyton High School
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