Adept at vital signs monitoring and fostering patient care, I significantly enhanced patient satisfaction at Acumen. My background spans CNA roles to business ownership, where I excelled in multitasking and problem-solving. Leveraging compassion, critical thinking, and a track record of improving efficiency, I'm poised to deliver exceptional results in dynamic environments.
Overview
10
10
years of professional experience
Work History
CNA
Acumen
01.2022 - Current
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Reduced patient stress levels through effective communication and active listening skills.
Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
Business Owner/Operator
Shamrocks Social Gaming and Mining
01.2015 - 11.2018
Oversaw end-to-end business processes to maintain proficiency and profitability.
Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
Consulted with customers to assess needs and propose optimal solutions.
Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
Kept all building areas and equipment functional and well-organized to promote business performance.
Trained and motivated employees to perform daily business functions.
Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
Exceeded revenue targets through effective marketing strategies and expanding product offerings.
Employed prompt decision-making and in-depth research to resolve issues.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Put together realistic budgets based upon costs and fees for successfully operating business.
Monitored staff performance, providing final-say assessment over inquiries.
Increased overall business efficiency by streamlining operational processes and implementing new technologies.
Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on the organization''s success/growth trajectory.
Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
Ensured regulatory compliance by staying informed on industry standards and maintaining accurate documentation for audits.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, marketing and customer account operations efficiently.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Tech
Verizon Enterprise
07.2018 - 12.2018
Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
Established coding standards to ensure consistent quality across the development team''s output.
Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports.
Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.