Enricko Pulliam
St. Louis,MO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Personal Service Counselor
Together Credit Union
Saint Louis, Missouri
05.2024 - Current
- Processed customer financial transactions, accounts payable inquiries, and vendor payments in accordance with banking regulations
- Assisted clients with expense management, account reconciliation, and financial system inquiries
- Ensured compliance with financial security protocols in handling sensitive transactions.
Technical Sales Consultant
Charter Spectrum
Saint Louis, MO
08.2020 - 09.2023
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Optimized sales pipeline management by regularly reviewing progress against goals and adjusting strategies as needed to stay on track towards annual objectives.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Government Program Specialist
Charter Spectrum
Saint Louis, Missouri
01.2015 - 08.2020
- USAC Billing & Invoicing
- Processed and audited invoices for government-funded broadband programs, ensuring compliance with federal guidelines
- Invoiced the Universal Service Administrative Company (USAC) for program reimbursements, maintaining accurate accounts receivable records
- Assisted in financial reporting and accounts payable coordination for school and library funding programs
Education
Associate of Science - Telecommunications
Saint Louis Community College
St. Louis, MO 05.1999 - 06.2002
Skills
- Accounts Payable Processing
- Invoice Auditing & Reconciliation
- Financial Systems & Reporting
- Vendor & Supplier Relations
- Financial Compliance & Controls
- Expense Management & Discrepancy Resolution
- Process Automation & Efficiency
Certification
Licensed Realtor - 2024043269
Timeline
Personal Service Counselor
Together Credit Union
05.2024 - Current
Technical Sales Consultant
Charter Spectrum
08.2020 - 09.2023
Government Program Specialist
Charter Spectrum
01.2015 - 08.2020
Associate of Science - Telecommunications
Saint Louis Community College
05.1999 - 06.2002
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