Summary
Overview
Work History
Education
Skills
Timeline
Generic

Enisa Boskovic

Fenton,MT

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Ecw , dentrix das 400 experience microsoft outlook Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

17
17
years of professional experience

Work History

Patient Care Coordinator

St Louis Dentures and Implants
09.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.

Front Desk Patient Coordinator

Great Expressions Dental Centers
08.2021 - 09.2024
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Checked insurance benefits, received payments and provided receipts.
  • Completed new guest enrollment paperwork and set up accounts in computer system.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Answered 120 average daily phone calls to schedule appointments and address patient inquiries.

Patient Coordinator

Women's Care Medical Center
12.2019 - 08.2021
  • Pulled patient files and verified insurance before patient's appointment.
  • Coordinated care for patients, oversaw admission processes and managed patient flows.
  • Collected patient data and documented records of health condition, hospitalizations, and lifestyle patterns.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Answered over 100 telephone calls per day to schedule appointments and answer patient questions.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.

Patient Engagement Specialist

Community Health Centers of Pinellas Inc.
11.2018 - 08.2020
  • Used sliding payment scale to assess fair charges for patient healthcare.
  • Educated patients and caregivers in the use of at-home healthcare equipment.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Updated patient and insurance data and input changes into company computer system.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.

Office Manager

American Signature Furniture
01.2014 - 10.2018
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Managed office budget to handle inventory, postage and vendor services.

Title Clerk

Caroutlet LLC
05.2008 - 02.2014
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
  • Calculated and remitted state sales tax, service, and other charges.
  • Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.

Education

High School Diploma -

Northeast High School
08.2002

Skills

  • Troubleshooting
  • Organization
  • Team building
  • People skills
  • Flexible
  • Friendly, positive attitude
  • Communication
  • Speak Bosnian German
  • Problem solver
  • Critical thinking
  • Ecw
  • Dentrix
  • Das 400
  • Creative Thinking

Timeline

Patient Care Coordinator

St Louis Dentures and Implants
09.2024 - Current

Front Desk Patient Coordinator

Great Expressions Dental Centers
08.2021 - 09.2024

Patient Coordinator

Women's Care Medical Center
12.2019 - 08.2021

Patient Engagement Specialist

Community Health Centers of Pinellas Inc.
11.2018 - 08.2020

Office Manager

American Signature Furniture
01.2014 - 10.2018

Title Clerk

Caroutlet LLC
05.2008 - 02.2014

High School Diploma -

Northeast High School

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Enisa Boskovic