E. Nicole Cooper
Springfield
Summary
Motivated and results-driven professional with nearly a decade of experience in high-volume call center environments. Proven record of achieving top performance, leading large teams and driving continuous improvement through effective coaching and motivation.
Overview
10
10
years of professional experience
Work History
Sales Coach
Gold Mountain Communications
Springfield
07.2021 - 11.2025
- Led and developed a team of 40-50 sales agents to achieve department goals.
- Delivered daily coachings, feedback and traing sessions to boost performance.
- Monitored data and KPI's to identify areas for growth and improvement.
- Created a positive, high-energy environment that increases team productivity and retention.
Sales Agent
Gold Mountain Communications
Springfield
04.2016 - 06.2021
- Manage inbound calls for vacation packages, maintaining top-tier conversation, and customer satisfaction.
- Consistently meet and exceed individual sales and quality performance goals.
Education
High School Diploma -
Cornerstone High School
Galena, KS05-2005
Skills
- Performance coaching
- KPI monitoring
- Customer relationship management
- Conflict resolution
- Effective communication
- Relationship building
- Problem solving
- Team leadership
- Active listening
Accomplishments
Top Sales Coach 2024
Timeline
Sales Coach
Gold Mountain Communications
07.2021 - 11.2025
Sales Agent
Gold Mountain Communications
04.2016 - 06.2021
High School Diploma -
Cornerstone High School