Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ellen Nichols

Ellen Nichols

Columbia

Summary

A community-minded professional with expertise in strategic planning, sales strategy development, and customer relationship management. Proven ability to mentor teams, evaluate financial data, and enhance risk management to drive business success. Dedicated executive committed to accepting and addressing challenges by embracing change and implementing improvements.

Overview

35
35
years of professional experience

Work History

Assistant Vice President/Mortgage Loan Officer

Central Bank of Boone County
Columbia
03.1998 - Current
  • Evaluate financial data to facilitate informed decision-making and enhance risk management.
  • Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
  • Collaborated with underwriters to facilitate loan processing.
  • Coordinated with real estate agents to streamline transactions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Evaluate existing processes for effectiveness and recommended improvements when necessary.
  • Participate in regular staff meetings to discuss progress on projects and initiatives.
  • Network within communities to identify and capitalize on business opportunities.

Sales Manager

Dillards Department Store
Columbia
07.1990 - 03.1998
  • Managed daily sales operations and ensured team alignment with store goals.
  • Trained new sales associates on product knowledge and customer service techniques.
  • Collaborated with visual merchandising team to enhance product displays and promotions.
  • Analyzed inventory levels and coordinated restocking to meet customer demand.
  • Developed staff schedules to optimize workforce efficiency during peak hours.
  • Fostered positive customer relationships through attentive service and conflict resolution.

Education

Bachelor of Science - Business And Economics

Central Methodist University
Fayette, MO
05-1990

High School Diploma -

Mexico High School
Mexico, MO
05-1986

Skills

  • Strategic planning
  • Sales strategy development
  • Business opportunity networking
  • Customer relationship management
  • Risk management
  • Evaluating borrower financial data
  • Loan processing coordination

Affiliations

  • Woodhaven Board of Directors, Treasurer, 2019-2024.
  • Women's Council of Realtor Affiliate of the Year 2017.
  • Bo Frasier Legendary Service Award 2008.

Timeline

Assistant Vice President/Mortgage Loan Officer

Central Bank of Boone County
03.1998 - Current

Sales Manager

Dillards Department Store
07.1990 - 03.1998

Bachelor of Science - Business And Economics

Central Methodist University

High School Diploma -

Mexico High School

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Ellen Nichols