Emma Olwig
Springfield
Summary
Dedicated front desk agent and food service worker with strong expertise in guest services and problem-solving. Proven ability to provide exceptional support during high-volume periods, ensuring seamless guest experiences.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
SWET Hot Yoga and Fitness Studio
10.2019 - Current
- Coordinated class schedules and bookings using studio management software to optimize resource allocation.
- Trained new staff on front desk procedures and customer engagement techniques to ensure service consistency.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Operated cleaning equipment, ensuring thorough sanitation of assigned areas.
Restaurant Busser
Texas Roadhouse
09.2024 - 08.2025
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly refilling drinks and delivering bread, improving service efficiency.
- Collaborated with kitchen staff to ensure timely delivery of food orders to guests.
- Supported training of new bussers, fostering a cohesive team environment.
Front of House Employee
McAllister's Deli
07.2023 - 07.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed cash register operations, processing transactions efficiently and accurately.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Trained new employees on front-of-house procedures and customer interaction techniques.
Education
Bachelor of Arts - Psychology
Mizzou
Columbia, MO05-2028
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality service expertise
- Walla, Mindbody, Radiant/ Aloha experience
- Training and mentoring
Timeline
Restaurant Busser
Texas Roadhouse
09.2024 - 08.2025
Front of House Employee
McAllister's Deli
07.2023 - 07.2024
Front Desk Agent
SWET Hot Yoga and Fitness Studio
10.2019 - Current
Bachelor of Arts - Psychology
Mizzou