Emma Foppe
St Louis
Summary
Highly skilled Business Office Manager with background in overseeing operational efficiencies, managing staff and ensuring smooth-running office environments. Strengths include strategic planning, budgeting, project management and team leadership. Previous roles have resulted in improved productivity, streamlined processes and cost reductions. Demonstrates strong communication skills combined with ability to handle multiple tasks simultaneously.
Overview
12
12
years of professional experience
Work History
Business Office Manager
4-Legged Kids Inc.
Ellisville
02.2022 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
- Coordinated scheduling and logistics for meetings, appointments, and special events.
- Delegated work to staff, setting priorities and goals.
- Maintained employee records, including payroll, vacation time and benefits information.
- Resolved customer complaints in a professional manner while maintaining high standards of service.
- Answered phones promptly and directed calls appropriately.
- Monitored office inventory to maintain supply levels.
- Ordered supplies when necessary to keep the office running smoothly.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Resolved customer complaints promptly and professionally.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Front Desk Receptionist
Psych Care Consultants
St Louis
07.2016 - 11.2016
- Scheduled and confirmed appointments for clients and staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers warmly and made them feel welcome.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
Sales Associate
Journeys Shoe Store
Columbia
07.2015 - 10.2015
- Bagged or packaged purchases and wrapped gifts.
- Processed transactions using a point-of-sale system.
- Greeted customers to determine wants or needs.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled returns and exchanges according to company policies.
Cashier
Hy-Vee
Columbia
08.2013 - 07.2015
- Processed customer payments quickly and returned exact change and receipts.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Some College (No Degree) - Social Work
Fontbonne University
St Louis, MOSome College (No Degree) - Psychology/Social Work
Stephens College
ColumbiaSkills
- Payroll administration
- Office management
- Time management
- Computer skills
- Scheduling and coordinating
- Cross-functional team leadership
- Work Planning and Prioritization
Affiliations
- I currently am on the fundraising board at my daughters dance studio.
- I am an active volunteer for weekly Bingo nights for my daughters dance studio.
- In college I was a member of Sigma Sigma Sigma sorority.
- I was on the dance team at my college.
- In high school I was apart of my dance team as well as captain my junior and senior year.
Timeline
Business Office Manager
4-Legged Kids Inc.
02.2022 - Current
Front Desk Receptionist
Psych Care Consultants
07.2016 - 11.2016
Sales Associate
Journeys Shoe Store
07.2015 - 10.2015
Cashier
Hy-Vee
08.2013 - 07.2015
Some College (No Degree) - Social Work
Fontbonne University
Some College (No Degree) - Psychology/Social Work
Stephens College
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