Emma Brown
Kansas City
Summary
Reliable and outgoing professional with experience in fast-paced environments. Recognized for strong teamwork, time management, and problem-solving skills. Committed to enhancing customer experiences and driving operational efficiency through collaboration and effective communication.
Overview
2
2
years of professional experience
Work History
Barista
7 Brew
Kansas City, MO
04.2026 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Operated espresso machines and brewing equipment with precision.
- Maintained cleanliness of work area, ensuring compliance with health standards.
- Assisted in training new baristas on beverage preparation techniques.
- Provided exceptional customer service, enhancing overall guest experience.
- Managed inventory levels, restocking supplies as needed to ensure seamless operations.
- Collaborated with team members to optimize workflow during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Sales Associate
Rally House
Liberty, MO
09.2024 - 03.2026
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained accurate inventory levels through regular stock audits and effective organization.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained store appearance by organizing merchandise displays and ensuring cleanliness.
- Conducted inventory checks regularly to ensure stock availability and minimize discrepancies.
- Trained new staff on operational procedures and customer service standards effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Restaurant Hostess
Luigis Wine Bar and Itilian Grill
Liberty, MO
07.2024 - 09.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with servers and kitchen staff to enhance dining experience.
- Provided menu information and answered guest inquiries effectively.
- Maintained cleanliness and organization of front-of-house areas.
- Monitored wait times and communicated updates to guests efficiently.
- Resolved guest concerns swiftly to ensure satisfaction and loyalty.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Associate of Arts - General Studies
Metropolitan Community College
Kansas City, MO05.2026
High School Diploma -
Staley High School
Kansas City, MO05.2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Decision-making
- Espresso machine operation
- Safe food handling
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Money handling
- Flexible schedule
- Stocking and receiving
- Client service
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Scheduling
extracurricular activity
- Taken multiple medical field based classes throughout high school and college
- Played and coached volleyball
- Nail tech (unlicensed)
Timeline
Barista
7 Brew
04.2026 - Current
Sales Associate
Rally House
09.2024 - 03.2026
Restaurant Hostess
Luigis Wine Bar and Itilian Grill
07.2024 - 09.2024
Associate of Arts - General Studies
Metropolitan Community College
High School Diploma -
Staley High School