Emily Phillips
De Soto
Summary
Detail-oriented Vault Teller experienced in compliance and regulatory procedures. Delivered exceptional customer service and fostered strong relationships through a positive attitude and effective communication. Committed to enhancing customer satisfaction and driving company success through collaboration and partnership development.
Overview
5
5
years of professional experience
Work History
Medical Biller
Freeman Health System
Joplin
01.2026 - 04.2026
- Processed medical claims through electronic health record systems, ensuring timely reimbursement.
- Reviewed patient bills for accuracy and completeness, facilitating prompt resolution of discrepancies.
- Communicated with insurance companies to track claim statuses, enhancing overall claims management.
Vault Teller
Southwest Missouri Bank
Joplin
12.2024 - 01.2026
- Processed cash deposits and withdrawals for customers, ensuring accuracy and compliance with financial regulations.
- Maintained accurate vault inventory and security protocols consistently.
- Assisted in balancing daily cash transactions and records, contributing to accurate financial reporting.
- Provided exceptional customer service during teller transactions regularly.
- Trained new tellers on vault operations and security measures thoroughly.
- Counted cash and bagged or filled cassette trays for ATMs and business customers, prepared cash for delivery routes, and reported cash discrepancies to maintain operational integrity.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
Receptionist
American Family Insurance
Joplin
04.2023 - 12.2024
- Greeted clients and visitors warmly upon arrival at the office.
- Managed multi-line phone system, directing calls to appropriate departments.
Manager
The Clay Cup
Neosho
08.2021 - 12.2024
- Oversaw daily operations and staff scheduling to ensure seamless workflow.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Developed training programs for new employees to enhance service skills.
Personal Shopper
Walmart
Neosho
04.2022 - 05.2023
- Assisted customers in selecting products based on preferences and needs.
- Guided shoppers through store layout to enhance their shopping experience.
Education
Neosho High School
Neosho, MOSkills
- Medical coding
- Claims processing
- Electronic health records
- Billing software proficiency
- Transaction processing
- Cash handling
- Attention to detail
- Problem solving
- Customer service
- Customer engagement
- Conflict resolution
- Communication skills
Timeline
Medical Biller
Freeman Health System
01.2026 - 04.2026
Vault Teller
Southwest Missouri Bank
12.2024 - 01.2026
Receptionist
American Family Insurance
04.2023 - 12.2024
Personal Shopper
Walmart
04.2022 - 05.2023
Manager
The Clay Cup
08.2021 - 12.2024
Neosho High School