EMILY MORRISON
Kansas City
Summary
Public Safety Communications professional with hands-on experience handling high-volume 911 calls and police dispatch in a busy urban environment. Known for staying calm during critical incidents, communicating clearly with officers and callers, and making sound decisions under pressure. Dependable and approachable, with a strong focus on accuracy, accountability, and officer safety.
Overview
8
8
years of professional experience
Work History
911 Calltaker & Police Dispatcher
Kansas City Police Department
Kansas City, MO
02.2023 - Current
- Answer and triage high-volume emergency and non-emergency calls using established protocols and priority guidelines.
- Dispatch law enforcement units via CAD during officer emergencies, pursuits, high-risk incidents, and multi-unit responses.
- Maintain clear, controlled radio communications to support officer safety and effective incident resolution.
- Accurately document evolving incident details in real time for officers, supervisors, and partner agencies.
- Provide coaching and training support to new communications personnel through call monitoring, feedback, and procedural guidance.
- Reinforce department policies, confidentiality standards, and operational compliance.
- Demonstrate calm decision-making and leadership presence during critical and fast-moving incidents.
Administrative Assistant / Receptionist
Victory Chevrolet
10.2021 - 02.2023
- Managed multi-line phone systems and high customer call volumes.
- Provided front-line customer service while maintaining confidentiality and accuracy.
- Supported office operations, scheduling, and documentation.
Bartender & Assistant Manager (Seasonal)
The Sandbar
05.2022 - 09.2022
- Supervised staff shifts, delegated responsibilities, and ensured compliance with policies and procedures.
- Resolved customer and staff issues in a fast-paced, high-pressure environment.
- Assisted with training new employees and maintaining service standards.
Loan Officer Assistant
USA Mortgage
01.2021 - 09.2021
- Gathered and verified sensitive financial documentation while maintaining confidentiality.
- Communicated status updates to clients and third parties under strict deadlines.
- Managed multiple priorities in a regulated environment.
Title Clerk
Reed Buick GMC
08.2020 - 12.2020
- Prepared contracts, purchase agreements, and title documents with high attention to detail.
- Coordinated with banks and third parties to resolve lien and funding issues.
- Ensured accurate posting and processing of financial records.
Receptionist
Reed Buick GMC
08.2017 - 08.2020
- Served as primary point of contact for clients and staff.
- Managed phone traffic, deposits, document scanning, and sales reporting.
Education
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Smithville High School
Smithville, MOSkills
- Emergency communication
- Call triage
- CAD dispatching
- Incident documentation
- Radio communication
- Officer safety support
- Training and coaching
- Decision-making under pressure
- Multi-line phone operation
- High-volume call handling
- Prioritization skills
Timeline
911 Calltaker & Police Dispatcher
Kansas City Police Department
02.2023 - Current
Bartender & Assistant Manager (Seasonal)
The Sandbar
05.2022 - 09.2022
Administrative Assistant / Receptionist
Victory Chevrolet
10.2021 - 02.2023
Loan Officer Assistant
USA Mortgage
01.2021 - 09.2021
Title Clerk
Reed Buick GMC
08.2020 - 12.2020
Receptionist
Reed Buick GMC
08.2017 - 08.2020
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Smithville High School