Emily McConnell
Willard,MO
Summary
Dedicated veterinary assistant with a proven track record at Town & Country Small Animal Hospital, excelling in patient care and medication administration. Skilled in client communication and sanitation protocols, I enhance animal safety and comfort, ensuring a positive experience for both pets and their owners. Committed to fostering trust and rapport in every interaction.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Experienced with providing personal care and support to clients with diverse needs. Utilizes effective communication to ensure client comfort and well-being. Knowledge of assisting with daily living activities, fostering safe and supportive environment.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Town & Country Small Animal Hospital
01.2024 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
Receptionist
America's Car-Mart
01.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
PCA
In Home Solutions
06.2020 - 01.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Sales Associate
Dollar General Store
05.2020 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree - Phlebotomy Technician
Midwest Technical Institute
Springfield, MO10-2023
High School Diploma -
Marion C. Early
Morrisville, MO07.2020
Skills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Medication administration
- Appointment scheduling
- Animal behavior
- Medical record-keeping
- Sanitation protocols
- Reception duties
Certification
- PT - Phlebotomy Technician
Timeline
Veterinary Assistant
Town & Country Small Animal Hospital
01.2024 - Current
Receptionist
America's Car-Mart
01.2021 - 04.2022
PCA
In Home Solutions
06.2020 - 01.2021
Sales Associate
Dollar General Store
05.2020 - 06.2020
No Degree - Phlebotomy Technician
Midwest Technical Institute
High School Diploma -
Marion C. Early
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