Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Kilventon

Independence,MO

Summary

Dynamic professional with a proven track record at Hallmark, excelling in order processing and enhancing customer satisfaction. Skilled in order picking and verifying shipments, I thrive in high-pressure environments, leveraging teamwork and effective communication to resolve conflicts and boost loyalty. Committed to delivering accurate and timely results that exceed expectations.

Overview

6
6
years of professional experience

Work History

Order Processor

Hallmark
05.2022 - Current
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Handled high-volume periods with ease, maintaining consistent performance under pressure.
  • Received and followed pick sheets to gather merchandise for customer orders.

Customer Service Representative

Kohls Department Store
06.2019 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

No Degree - Emergency Medicine

Metropolitan Community College
Kansas City, MO

Skills

  • Teamwork orientation
  • Order picking
  • Verifying shipments

Timeline

Order Processor

Hallmark
05.2022 - Current

Customer Service Representative

Kohls Department Store
06.2019 - 05.2022

No Degree - Emergency Medicine

Metropolitan Community College

Similar Profiles

CREATE PROFILE
Emily Kilventon