Emily Kest
St Louis,MO
Summary
Highly motivated and resourceful professional with strong oral and written communication skills and a proven ability to drive projects to successful completion. A strategic thinker adept at multitasking in fast-paced, deadline-driven environments. Known for improving processes and streamlining operations, with a solid ability to implement efficiency-driven improvements that contribute to bottom-line results.
Possesses in-depth knowledge of medical terminology and office procedures, including electronic medical records (EMR) management. A driven and analytical problem-solver with a keen eye for identifying operational inefficiencies and optimizing workflows. Brings foundational expertise in system analysis and software solutions, along with strong data interpretation skills and customer relationship management experience.
Committed to delivering exceptional administrative and operational support, ensuring seamless processes and enhanced organizational performance.
Overview
27
27
years of professional experience
Work History
Adoption Specialist/Clinical Solution Advisor
M*MModal/3M HIS/Solventum
01.2017 - Current
- Assisting customers with implementing the Fluency Direct software
- Train customers how to most effectively use the Fluency Direct software in line with intended use best practices
- Troubleshooting customer issues and working to a successful resolution
- Ensuring continuous optimization of workflows and use of the Fluency Direct software to increase customer satisfaction and cultivate positive reviews
Office Manager / Coordinator
Ruth Lily Hospice of Clarian Health
01.2002 - 01.2003
- Efficiently managed all hospice referrals, liaising with families, patients and medical personnel to address inquiries and concerns, ensuring patient satisfaction
- Performed an array of administrative tasks including answering phones, managing schedules, filing and preparing and distributing documentation
- Served as Office Manager, managing operations including assigning patients to RNs, chaplains and social workers and dealing with escalated calls and dispatching to appropriate parties
- Prepared documentation and data entry in computerized databases and routed incoming and outgoing mail and other correspondence
Office Coordinator
Head & Neck Surgery Associates
01.2000 - 01.2002
- Delivered comprehensive administrative support services to busy physician office
- Planned schedules and meetings, prepared reports, maintained records, and answered calls
- Monitored and maintained credentialing and recredentialing of all physicians, including hospital privileges, insurance contacts, state licensure, DEA and malpractice activities
- Oversaw multiple programs, including multi-residency for attending physicians, Head and Neck Microvascular Reconstructive Surgery Fellowship, and Navy Resident and Michigan State University programs
- Steered front desk reception, greeting incoming patients and managing 6+ front desk staff across all clinic/satellite locations as well as the Precertification and Referral Department
Billing Supervisor / Credentialing Coordinator
Metro Infectious Disease Consultants
01.1999 - 01.2000
- Led and monitored credentialing and recredentialing process for 23 physicians in a timely manner
- Modified office policies to drive standardization, and ensure accurate and efficient reporting
- Leveraged comprehensive knowledge of insurance billing, coding and collections process to supervise daily operations and workflow of medical billing and collections activities
- Oversaw a team of 4-5 billing department staff comprising accounts payable, accounts receivable, and general ledger accounting personnel
Financial Services Representative
Carle Foundation Hospital
01.1998 - 01.1999
- Managed collections and data entry of Operating Room procedure billing for all surgical specialties
Education
Bachelor of Science - Health Administration/Minor in Business Admin
EASTERN ILLINOIS UNIVERSITY
Charleston, IL05.1998
Medical Coding & Healthcare Compliance Certificate -
Skills
- Project Management
- Problem Resolution
- Team Leadership
- Recordkeeping & Accounting
- Event Planning
- Meeting Minutes & Preparation
- Budget Management
- Time Management
- Calendaring & Scheduling
- Administrative Support
- Communication & Negotiation
- Phone & Email Etiquette
- Documentation accuracy
Timeline
Adoption Specialist/Clinical Solution Advisor
M*MModal/3M HIS/Solventum
01.2017 - Current
Office Manager / Coordinator
Ruth Lily Hospice of Clarian Health
01.2002 - 01.2003
Office Coordinator
Head & Neck Surgery Associates
01.2000 - 01.2002
Billing Supervisor / Credentialing Coordinator
Metro Infectious Disease Consultants
01.1999 - 01.2000
Financial Services Representative
Carle Foundation Hospital
01.1998 - 01.1999
Medical Coding & Healthcare Compliance Certificate -
Bachelor of Science - Health Administration/Minor in Business Admin
EASTERN ILLINOIS UNIVERSITY
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