Emily Ervin
Festus
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
District Manager
Goodcents Deli Fresh Subs
South County
09.2023 - 10.2025
- Oversaw daily operations across multiple locations to ensure consistent quality.
- Trained and mentored new managers on company policies and procedures.
- Implemented inventory management strategies to reduce waste and improve efficiency.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
Owner
All 4 You Cleaning
House Springs
03.2020 - 12.2024
- Managed daily operations and scheduling for cleaning services across various locations.
- Developed customer relationships to ensure satisfaction with cleaning services.
- Implemented quality control measures to maintain high service standards.
- Maintained relationships with existing clients by providing superior customer service.
Patient Access Specialist
St Luke’s Hospital
Chesterfield
09.2020 - 03.2022
- Managed patient registrations and insurance verifications efficiently.
- Assisted patients with appointment scheduling and inquiries effectively.
- Coordinated communication between patients and healthcare providers seamlessly.
- Resolved patient issues and concerns with empathy and professionalism promptly.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Provided assistance with answering questions related to billing processes or assisting customers with payment plans.
- Assembled registration paperwork and placed identification bands on patient.
- Guided patients through the completion of consent and other required medical forms.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
General Manager
Goodcents Deli Fresh Subs
Arnold
10.2016 - 09.2020
- Oversaw daily operations of fast-casual dining establishment.
- Managed staff scheduling and trained new team members.
- Implemented inventory management procedures to optimize supply levels.
- Ensured compliance with health and safety regulations.
- Led team meetings to improve communication and workflow efficiency.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delegated work to staff, setting priorities and goals.
Crew Member
McDonald’s
House Springs
11.2014 - 12.2016
- Provided excellent customer service by taking orders and addressing customer inquiries.
- Prepared food items according to safety and quality standards.
- Maintained cleanliness of dining area and kitchen equipment throughout shifts.
- Operated kitchen equipment, including fryers and grills, following safety protocols.
- Stocked supplies and organized inventory to facilitate smooth workflow.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
EMT
Jefferson College
01.2018 - 06.2018
Hillsboro High School
Hillsboro, MOSkills
- Inventory management
- Customer relationship management
- Policy implementation
- Training and mentoring
- Staff scheduling
- Business administration
- Attention to detail
- Client relationship building
- Service quality control
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- District growth management
- Productivity improvements
- Recruiting and hiring
- Staff supervision
- Staff management
- Operational oversight
- Training and coaching
- Staffing oversight
- Leadership skills
- Staff recruiting
- Customer relations
References
References available upon request.
Timeline
District Manager
Goodcents Deli Fresh Subs
09.2023 - 10.2025
Patient Access Specialist
St Luke’s Hospital
09.2020 - 03.2022
Owner
All 4 You Cleaning
03.2020 - 12.2024
EMT
Jefferson College
01.2018 - 06.2018
General Manager
Goodcents Deli Fresh Subs
10.2016 - 09.2020
Crew Member
McDonald’s
11.2014 - 12.2016
Hillsboro High School