Emily Boyken
Independence
Summary
When it comes to customers they are my number one priority no matter what. A customer is a gift. I have worked in customer service, service management, team manager, shift lead, and assistant general manager. In highschool I attended a program that was offered to teach students how to become a CNA. This class taught me the basics of health care. I was awarded my CNA certification and BLS certification.
Professional with experience in maintaining cleanliness and sanitation across various facilities, ensuring a safe environment for occupants. Demonstrated ability to perform routine cleaning tasks while collaborating with team members to enhance operational efficiency through improved procedures. Additionally, skilled in customer service, effectively handling inquiries and complaints while fostering positive relationships with clients. Proficient in utilizing technology for communication and scheduling, contributing to streamlined operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Cleaner
4m Solutions
Independence
11.2025 - Current
- Maintained cleanliness and sanitation in assigned areas, ensuring a safe and hygienic environment for all occupants.
- Performed routine cleaning tasks including dusting, mopping, and vacuuming to uphold facility standards.
- Stocked supplies and materials efficiently, preventing shortages and ensuring operational readiness throughout facilities.
- Collaborated with team members to develop and implement improved cleaning procedures, enhancing overall efficiency.
- Swept and mopped floors, scrubbed bathrooms, and cleaned windows.
Manager
Massage Envy
08.2024 - 11.2025
- Dealing with customers complaints to booking clients this was such a great job!
- This job was big in to communication in order to keep the business running smoothly and clients happy.
- Talking and getting to know every client and guest that walked through the door was one of my favorite parts of that job.
- There were many days where we were able to brighten up someone's day!
- This was also a sales job, as they sold memberships!
- Phone eduque was very very big as well as being able to use a computer and iPad.
Assistant Manager
Bibibop
Lees Summit
07.2022 - 07.2024
- Anything and everything you can think of!
- I started out as a crew member and worked my way up from there!
- I started working on the line and moved my way to cashier.
- I learned how to prep food for the next day, catering, as well as for rushes.
- I was then shows how to cook all ingredients that we made for our dishes.
- I learned how to run and watch our labor as well as costs and where we were spending to much in some places and not enough in other places.
Team Member
Chipotle Mexican Grill
Lee's Summit
08.2019 - 08.2022
- I worked as a team member who always wanted to learn more and work harder.
Education
High school diploma - Upper secondary education
Lee'S Summit North High School
Lees Summit, MOSkills
- Referrals (candidate sourcing)
- Customer inquiry handling
- Leadership
- Team leadership/ management/ development
- Supervising experience
- Retail management
- Medical scheduling
- Retail sales transactions
- Staff scheduling
- Administrative experience
- Client relationship development
- Achieving HIPAA compliance
- Achieving sales targets
- Cross-selling
- Customer communication
- Food service management
- Customer relationship building
- Strategic planning
- Customer retention
- Complaint handling
- Cost control
- Teamwork
- Managing patient records
- Shift Management
- Multitasking
- Continuous improvement
- Computer operation
- Patient interaction
- Communication skills
- Patient flow optimization
- Computer skills
- Basic math
- Problem-solving
- Retail sales
- Phone etiquette
- General management
- Facility sanitation
- Routine cleaning
- Supply stocking
- Cleaning procedures
Certification
- Food Handler Certification
- Driver's License
- First Aid Certification
- CPR Certification
Languages
- English
Willing To Relocate To
- Lees Summit, MO
- Buckner, MO
- Blue Springs, MO
Timeline
General Cleaner
4m Solutions
11.2025 - Current
Manager
Massage Envy
08.2024 - 11.2025
Assistant Manager
Bibibop
07.2022 - 07.2024
Team Member
Chipotle Mexican Grill
08.2019 - 08.2022
High school diploma - Upper secondary education
Lee'S Summit North High School