Emily Bowman
Rocky Comfort
Summary
Dedicated coach skilled in metrics monitoring and team leadership. Proven ability to engage teams, improve processes, and elevate customer experiences through effective communication and positive reinforcement.
Overview
11
11
years of professional experience
Work History
Outbound Coach
Walmart
Fayetteville, AR
12.2025 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Engaged with customers to address comments and enhance overall pickup and delivery experience.
- Monitored live nil picks, ensuring accurate product placement and availability for customers while following up with teams leads and associates on performance.
- Provided feedback to team leads on process improvements for enhanced operational efficiency.
- Participated in huddles with team leads and associates, sharing insights on customer comments and updated processes.
- Collaborated with other management to share current department performance and digital metrics improvement.
Digital Coach
Walmart
Cassville, MO
02.2025 - 12.2025
- Facilitated communication between team leads and associates to address performance concerns effectively.
- Conducted regular listening sessions to foster employee development and morale.
- Monitored daily/weekly associate performance to ensure adherence to company standards.
- Participated in daily huddles with team leads and associates to celebrate successes and inform associates on process changes and updated policies.
- Participated in hiring and onboarding new hires, providing guidance on roles and responsibilities within the team.
- Facilitated open communication between store management and digital team, ensuring that all performance and metrics concerns were addressed promptly and effectively.
Team Lead
Walmart
Cassville, MO
09.2022 - 06.2024
- Provided leadership and guidance to associates using the CBWA model, ensuring tasks were completed on time and to a high standard.
- Led daily huddles with associates to ensure consistency across the team, inform them of important information and provide positive feedback to associates on a job well done.
- Held one-on-one meetings with associates to encourage career growth and provide feedback on areas of excellences and opportunities for improvement.
- Partnered with neighboring departments and team leads to provide assistance on daily task completion.
- Delegated appropriate tasks to associates to ensure success within the team.
- Planned, ordered, set and maintained features across my departments to display a consistent theme.
- Continuously monitored metrics in my departments to ensure the best shopping experiences for our customers.
Registered Behavior Technician
Crowder College
Neosho, MO
01.2016 - 09.2022
- Directly trained and supervised interventionists working within ABA programs in local school districts.
- Developed education plans and interventions for students with assistance from supervisors.
- Participate and lead IEP meetings/parent meetings.
Behavior Interventionist
Neosho School District
Neosho, MO
02.2015 - 12.2015
- Work directly with students with developmental delays, specifically autism.
- Keep accurate data on all behaviors and events that occurred throughout the day.
- Collaborate with team members to create effective interventions for students.
Education
Associate of Science - Psychology-Autism Option
Crowder College
Neosho, MO05-2015
Skills
- Effective communication
- Group leadership and collaboration
- Metrics monitoring
- Consistency
- Positive Mindset
Timeline
Outbound Coach
Walmart
12.2025 - Current
Digital Coach
Walmart
02.2025 - 12.2025
Team Lead
Walmart
09.2022 - 06.2024
Registered Behavior Technician
Crowder College
01.2016 - 09.2022
Behavior Interventionist
Neosho School District
02.2015 - 12.2015
Associate of Science - Psychology-Autism Option
Crowder College