Emily Apala
O'Fallon,MO
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Latitude Therapy Solutions
06.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Supported client using principles of applied behavior analysis.
Associate Banker
JPMorgan Chase
11.2020 - 11.2023
- Assisted customers with online banking inquiries including resetting passwords and troubleshooting log-in issues
- Provided customer service and support for banking products and services, including deposits, withdrawals, transfers, loans, and account maintenance
- Supported branch in achieving individual and team goals while acting in customer's best interest
- Demonstrated flexibility in tasks and schedule as the company needed
Cashier
Chick-fil-A
02.2017 - 10.2019
- Utilized point of sale system to process payments and transactions
- Trained new cashiers in the use of cash registers and processing payments
- Developed and maintained a positive working relationship with customers
- Provided quick service to promote smooth customer flow
- Greeted customers to provide quality customer experience
Education
Human Services
Urshan University
Wentzville, MO12-2027
Psychology
University of Central Oklahoma
Edmond, OKHigh School Diploma -
Epic Charter Schools
Oklahoma City, OK05.2020
Skills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Prompting strategies
- Behavior intervention plans
- Natural environment training
Certification
Registered Behavior Technician
Timeline
Registered Behavior Technician
Latitude Therapy Solutions
06.2024 - Current
Associate Banker
JPMorgan Chase
11.2020 - 11.2023
Cashier
Chick-fil-A
02.2017 - 10.2019
Human Services
Urshan University
Psychology
University of Central Oklahoma
High School Diploma -
Epic Charter Schools