Elvir Alagic
St Louis,Mo
Overview
12
12
years of professional experience
Work History
Freight Broker Agent
Armstrong Transport Group
09.2023 - Current
- Streamlined operations by implementing effective communication channels between shippers, carriers, and internal teams.
- Optimized dispatch processes with advanced logistical planning techniques that ensured efficient coordination among all parties involved.
- Increased client retention rate by consistently delivering exceptional customer service throughout the entire shipping process.
- Reduced company risk exposure by thoroughly vetting all carriers before entering into contractual agreements.
Executive Manager of Operation
Angie's Transportation
08.2019 - 08.2023
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Improved productivity while reducing staffing and operational costs.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Boosted customer satisfaction scores to [Number]% through fast and knowledgeable issue resolution.
Valet Supervisor
Luxury Valet
08.2017 - 06.2019
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
Dispatcher
De Transport
01.2013 - 01.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
Diploma - Electrical
American Trade School
Saint Ann, MO05.2018
Associate of Applied Business - Business
St Louis Community College
St Louis, MO05.2017
Skills
- Transportation Regulations
- Shipment Tracking
- Deadline Management
- Load Planning
- Logistics Management
- Team Leadership
Timeline
Freight Broker Agent
Armstrong Transport Group
09.2023 - Current
Executive Manager of Operation
Angie's Transportation
08.2019 - 08.2023
Valet Supervisor
Luxury Valet
08.2017 - 06.2019
Dispatcher
De Transport
01.2013 - 01.2017
Diploma - Electrical
American Trade School
Associate of Applied Business - Business
St Louis Community College
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